Dealer Liaison - *Global Luxury Automotive Client * - Exciting Challenge

Job Title: Dealer Liaison

Responsibilities:

• Respond to dealer, customer and regional phone calls, emails and faxes via Fleet Operations’ 800 phone number, Fleet Operations’ email box and faxes received.

• Handle or redirect calls to appropriate Fleet personnel. Log calls into Communications Database.

• Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts

• Validate and issue Executive Allowance Bonus (EAB) control numbers to customers

• Validate and issue Fleet Employee Program (FEP) control numbers to customers

• Provide customers with replacement EAB or FEP Incentive Forms as needed

- Assist with department projects

Experience:

• 1-3 years professional experience. Automotive industry experience highly preferred.

• Some customer relations experience is required.

• Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel Attributes:

• Self-Starter Proactive

• Customer-Focused

• Works well with minimal supervision

• Works well with others • Reliable / Dependable

• Process improvement oriented

• Follows through

• Possesses a sense of urgency

Manager Notes: MUST have call center experience, professional, superb communication skills, automotive is ideal, detail-oriented, courteous, can’t get frazzled easily, not too laid back but handles pressure and high volume well – somewhat flexible – staggered schedules – need to work 8-4, 9-5 or 11-7 schedule. End of the month, there will be overtime and will need to be able to stay until 8pm to field phone calls. Very rarely work weekends/holidays but may be needed occasionally.

Positions make up “mini call center.” These three people have an 800 line and are the face of the dealers. Issue/Assign control numbers which allow qualified customers to participate in fleet program to receive discounts. New center will run simultaneously with original center through August to ensure seamless transition.

Call volume increases toward the end of the month. Can be stressful at times due to volume and quick turnaround time. Individuals MUST have previous call-center experience. Will also look at new college (4-year degree) grads without experience who are trying to get their foot in the door with the company.