Dealer Services Collections Representative

Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed.

Essential Responsibilities:

• Monitor daily past due account reports/queues


• Collect payments on past due bills


• Work with insurance companies on new/existing Total Loss claims


• Locate customers using credit bureau and/or loan file information


• Skip Tracing


• Ensure all customer information is correct


• Update customer information upon request


• Handle customer services related questions


• Follow federal and state laws dealing with debt collection


• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)


• Other duties as assigned.
  
  

Minimum Required Skills & Competencies:

• Excellent organization skills


• Excellent communication skills and the ability to interact professionally


• Skilled in negotiation


• Problem solving skills
  
  

Desired Skills & Competencies:

• Previous Collections Experience in the automobile/banking industry
  
  

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.


• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.


• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.


• Not substantially exposed to adverse environmental conditions.