Dealer Services Specialist

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day.

The Dealer Services Specialist is the primary support liaison between 5.11 and Strategic Accounts, ensuring seamless operations and strong, long-term partnerships. This role provides day-to-day operational and strategic support within the Strategic Accounts channel while delivering an exceptional, white-glove customer experience.

You’ll play a critical role in managing order fulfillment, inventory, merchandising support, master data, program compliance, and issue resolution, helping drive business growth and uphold the premium service standards expected from 5.11.

What You'll Do:

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  Support the execution of strategic account plans in partnership with 5.11 Sales Leadership and Strategic Account teams

  
  


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  Serve as a key point of contact for dealers, supporting ongoing initiatives, product inquiries, and program requirements

  
  


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  Provide timely updates to accounts on product launches, inventory availability, promotions, and key changes

  
  


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  Monitor and manage orders to ensure accuracy, on-time delivery, and alignment with dealer KPIs, including compliance with Vendor Routing Guides

  
  


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  Maintain accurate product data, pricing, SKUs, and imagery across vendor portals and systems

  
  


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  Partner cross-functionally with Sales, Finance, Operations, Planning, Customer Service, Marketing, and Inventory Management to resolve issues efficiently

  
  


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  Deliver a white-glove service experience by maximizing order fulfillment and allocation, proactively communicating timelines and resolving constraints (pricing, discounts, inventory availability, etc.)

  
  


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  Prepare and analyze reporting on sales performance, inventory availability, key metrics, and account trends

  
  


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  Build strong relationships with key strategic partners, aligning on shared goals and performance expectations

  
  


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  Participate in account meetings; occasional travel may be required

  
  

What You Bring:

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  2–5 years of experience in customer service, dealer services, sales operations, or account support

  
  


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  Ability to thrive in a fast-paced, seasonal, SKU-intensive apparel or retail environment

  
  


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  Retail replenishment experience is a plus

  
  


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  Strong organizational and problem-solving skills, with the ability to turn data into clear, actionable insights

  
  


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  Familiarity with back-end systems such as EDI, CRM tools, Power BI, and Dynamics 365 (or similar ERP systems)

  
  


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  Experience supporting account management or strategic accounts is a plus

  
  


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  Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook

  
  

Pay Range: $60,000-$75,000 annually plus bonus based on experience

5.11 offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.

*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*

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