Dealership BDC Manager

• 401K


• Health


• Dental


• Vision


• Supplemental Insurance


• FSA


• Sick time accrues immediately


• Paid vacation after a year


• Employee pricing on vehicles and services


• Discount on parts


• Opportunity for growth

Key Responsibilities

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  Manage and motivate a team of sales representatives to meet or exceed lead response, appointment, and conversion goals.

  
  


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  Monitor CRM and lead management systems to ensure timely responses and follow-up.

  
  


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  Train and coach staff on best practices for phone, text, and email communications with customers.

  
  


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  Collaborate with the Sales Department to ensure a seamless customer experience.

  
  


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  Analyze performance data and generate reports to track department success.

  
  


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  Develop and implement scripts, workflows, and processes to improve lead handling and customer engagement.

  
  


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  Handle escalated customer concerns and ensure customer satisfaction.

  
  


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  Assist in marketing campaigns and promotions to increase lead traffic.

  
  

Qualifications

• 2+ years of experience in a BDC or customer service management role, preferably in the automotive industry.


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  Strong leadership and team-building abilities.

  
  


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  Excellent communication and interpersonal skills.

  
  


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  Proficiency with CRM systems (e.g., VinSolutions, ELEAD, DealerSocket) and Microsoft Office Suite.

  
  


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  Goal-driven with the ability to analyze data and adjust strategies accordingly.

  
  


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  Highly organized and detail-oriented.