Dealership Greeter

Overview: As a member of our team, your primary responsibility will be to warmly welcome customers, assist them with their inquiries, and direct them to the appropriate department or personnel. You will play a crucial role in creating a positive and welcoming atmosphere for all visitors to the dealership. This is a full-time, hourly position in the fast-paced and exciting auto industry. 

Responsibilities:

• Refer customers to the correct service advisors and guide customers through the service and parts department.


• Help manage 40-60 vehicle appointments a day and sets the schedule for diagnostic appointments, oil changes, and special-order parts.


• Greet customers as they drive up and use the dispatch system with cones, paperwork and tablet to check the customer into our service department.


• Work around 10 people a day on our service drive.


• Pick-up and deliver vehicles at the desired location, on occasion.


• Test drive vehicles to ensure repairs are completed.


• Offer complimentary refreshments to customers while they wait, such as coffee, water, or snacks. Monitor and replenish refreshment supplies as needed.


• Keep the lobby area clean, organized, and well-maintained at all times. Ensure promotional materials, brochures, and relevant information are readily available for customers.


• Support administrative tasks such as data entry, filing, and document organization as needed.


• Assist other dealership staff members with various tasks to ensure smooth operations.


• Incumbent will be required to wear company branded clothing at all times

Qualifications:

• High school diploma or equivalent


• At least 2 years of experience in a customer service role, in the automotive industry preferred


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment


• Detail-oriented and able to multitask


• Must be well organized


• Basic computer skills


• Must be able to pass a background check and drug screening


• This role primarily operates outdoors. May require standing for extended periods. Occasional lifting of light objects.