Dealership Service Cashier

Job description

Purpose: The cashier receives payment from customers and employees for parts and services and records the amount received in an accurate manner. The customers last contact with the dealership and must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.

Duties and Responsibilities:

• Calculate the customer’s bill using the dealership’s DMS Reynolds system.


• Receive cash, checks and credit card payments from customers and record the amount received on the repair order.


• Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.


• Record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.


• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or appropriate individual.


• Handle customer complaints with integrity and take or refer the complaining customer to the appropriate individual for further communication.


• Give cash refunds accurately to customers for approved returned merchandise.


• Maintain service files by scanning repair orders and other documents.


• Perform receptionist duties as requested.


• Perform other duties as assigned by management.


• Dependable and on time is a must. 


• Must follow all company safety policies and procedures, and immediately report any and all accidents to a supervisor.

Qualifications:

• Ability to read and comprehend instructions and information.


• Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.


• Professional personal appearance. Smile and eager to assist customers and fellow employees. 


• Ability to work well with customers and present a friendly, helpful attitude at all times.


• All applicants must be authorized to work in the United States.


• All applicants must perform duties and responsibilities in a safe manner.


• All applicants must be able to demonstrate ability to pass pr-employment testing to include background checks, MVR, drug test, and valid driver's license.


• Work schedule requires every 4th Saturday. M-F 7:30-6:00 S 8:30-4:00