Debt Collections Analyst

Classification (FLSA Status): Non- Exempt

Reports to: Revenue Cycle Manager

Summary/Objective: With strong customer service and communications skills, this employee will effectively manage the collections process and placement with multiple agencies in a fast-paced, deadline-based environment.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Review accounts from billing department to validate collections placement
• Generate reports or documentation with appropriate information to place accounts in collections
• Process returned accounts (bankruptcy, deceased) from collections agencies
• Provide status updates and complete informational requests from collections agencies
• Resolve patient discrepancies regarding collections placement
• Report monthly volumes of placement and revenue collected
• Assist in process improvement with RCM team to streamline all collections-based processes
• Process patient payments
• Perform special assignments or other duties as assigned

Competencies

• Requires well developed organizational skills and basic office operations to assure appropriate documentation and follow-through to meet the patient and department needs.
• Demonstrates a patient-focused attitude.
• Committed to providing excellent service to all patients, staff, and visitors.
• Willingness to assist with genuine interest in the well-being of others.
• Must demonstrate ability to work in fast-paced, deadline-oriented environment where the ability to meet deadlines is a must with constant communication required.
• Demonstrates proficient computer skills including accurate data entry into Microsoft Excel, as well as documentation and communication through Microsoft Outlook.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of WorkFull Time / Monday – Friday

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education and Experience

High School Diploma or equivalent

Minimum 3-5 years of experience in debt collection preferred but not required.