Decatur - Customer Service Manager - Full Time

Lead the team that keeps our service customers coming back! Long-Lewis of Decatur is looking for a Customer Service Manager to lead, coach and inspire our customer service team in the service department. You’ll be the go-to person for turning tough situations into great experiences and making every customer feel taken care of. If you love building strong teams and delivering top-notch service, we want to meet you!

Why You’ll Love It Here

• Earn $50,000–$60,000 salary, plus bonus opportunity of up to $70,000 total


• Full-time position with a team that has your back


• Lead a team and make a real impact on how we serve our customers


• Grow your career with ongoing training and development

What You’ll Do

• Lead, train and mentor a customer service team that delivers top-notch service


• Coach your team through regular performance reviews and day-to-day feedback


• Step in on complex customer issues and escalations, and resolve them quickly


• Build strong relationships with customers and make sure every one gets personalized service


• Improve our service procedures, policies and standards with fresh ideas and best practices


• Turn customer feedback into real changes that raise the bar


• Track service metrics and trends, and share reports that highlight wins and opportunities


• Create and lead training on new products, services and customer service techniques


• Team up with Service, Sales, Finance and Maintenance to create a seamless customer experience


• Oversee our customer service software and tools to keep things running smoothly


• Make sure all service activities follow dealership policies, industry regulations and legal requirements

What You Bring

• 2+ years of customer service management experience; automotive experience is a big plus!


• A degree in Management or a related field preferred


• Strong leadership skills and a passion for developing people


• Excellent communication and people skills


• A cool head under pressure and a knack for solving problems


• Strong organizational and multitasking skills


• Comfort with customer service software and Microsoft Office


• A customer-first mindset and the drive to keep making things better

Benefits

• Health, dental and vision insurance


• 401(k) with company match


• Paid time off and holidays