Decision Platforms Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for influencing strategic direction and developing tactical plans to achieve goals through advanced coding and/or metadata management, providing support and technical leadership for platforms, operations and specialized functions. Key responsibilities include driving cross-channel client & prospect eligibility, targeting, and platform enablement to achieve program and strategic goals. Job expectations include interacting extensively with senior leaders, translating business needs into technical requirements providing comprehensive solutions to complex problems.

Responsibilities:

• Manages a team of decision engine analysts; including capacity management, project assignments, ensuring adherence to SPI/SOPs and general performance management of the associates within the team

• Performs complex analysis of business objectives and priorities to design optimal solutions which can be deployed through varying decision engines

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Supports execution of large-scale projects, such as platform conversions or new project integrations

• Independently leads initiatives from the point of requirement gathering to production implementation

• Provides ongoing consultation support to Line of Business partners and constantly looks for improvement opportunities Skills:

• People Management

• Analytical Thinking

• Business Analytics

• Problem Solving

• Collaboration

• Innovative Thinking

• Presentation Skills

• Issue Management

• Oral Communications

• Written Communications

Required Qualifications - Ideal candidate will have experience in any of the following areas:

• Decision Engines (ex: PowerCurve, ODM, Pega etc.)

• SQL, SAS or other programming experience

• General understanding of system integration protocols

• Experience in Agile Delivery (Product Owner, Product Manager)

Desired Qualifications:

• Previous experience in team management with at least 5-8 resources

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Business Operations Management

• Business Process Analysis

• Collaboration

• Executive Presence

• Solution Delivery Process

• Change Management

• Coaching

• Continuous Improvement

• External Resource Management

• Oral Communications

• Active Listening

• Hiring and Onboarding

• Performance Management

• Recruiting

• Retention

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

​It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - San Francisco - 315 Montgomery St - 315 Montgomery (CA5704), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150), US - NY - New York - 114 W 47th St - 114 W 47th St - Ust (NY8114)

Pay and benefits information

Pay range$142,800.00 - $159,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.