Deductions Analyst

About Liquid I.V.

At Liquid I.V., our purpose is to elevate the vitality of people and the planet. An ambitious goal? Yes! But by playing to win, holding the bar higher, championing wellbeing, and always thinking with a pioneering mindset we can go further together to leave a lasting mark. 

Our products are stocked in over 80,000 retail doors, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. And as part of Unilever, we’re continuing the expansion of Liquid I.V. into a global brand. 

We’re also passionate about cultivating solutions for equitable clean water access, a healthier planet, and thriving communities. We contribute over 1% of our company revenue to our Impact Program through which we provide partnerships and grants to organizations that expand access to clean and abundant water locally and globally. By 2026, our goal is to help ensure access to clean water for 2 million people around the world. 

About our Team:

We are a world-class team of innovators and passionate changemakers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.  

At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.    

Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration. 

About the Role:

Liquid I.V. is looking for a Supply Chain Deductions Analyst who will be responsible for researching, analyzing, and resolving customer deductions related to supply chain activities—including shortages, damages, returns, POD discrepancies, shipping variances, and compliance fines. This role serves as a cross-functional link between Accounts Receivable, Customer Service, Logistics, Sales, and external partners to ensure accurate deduction management and root-cause identification. The analyst ensures deductions are validated, documented, and resolved in a timely manner to minimize financial exposure and improve upstream supply chain performance.

Functions and duties of this role include, but not limited to:

Deduction Research & Resolution

• Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data.


• Validate shortages, damages, and returns against internal shipping and inventory records.


• Determine deduction validity and recommend appropriate action (repayment request, write-off, credit/adjustment, or escalation).


• Document all findings, decisions, and supporting evidence within the deduction management system.

Cross-Functional Collaboration

• Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier-related variances.


• Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions.


• Communicate with Customer Service regarding order management issues contributing to deductions.


• Collaborate with AR to ensure accurate financial posting and timely resolution.

Customer & Carrier Interaction

• Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.).


• Contact customers or carriers when supporting documentation is missing, incomplete, or unclear.


• Submit disputes in customer portals and track outcomes.

Root Cause Analysis & Continuous Improvement

• Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps.


• Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions.


• Recommend process improvements that reduce deduction volumes and streamline investigation steps.

Reporting & Metrics

• Maintain accurate, timely deduction logs and reconciliation reports.


• Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root-cause categories.


• Assist in month-end close activities (accruals, adjustments, reporting).

Qualifications:

• Bachelor’s degree in Supply Chain, Finance, Business, or related field (preferred but not always required).


• 2–4 years of experience in supply chain, accounts receivable, deduction management, logistics, or customer operations.


• Strong analytical skills with the ability to interpret financial and operational data.


• Proficiency in ERP systems (preferably D365) and customer portals.


• Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas).


• Excellent communication and documentation skills.


• Ability to work cross-functionally and manage multiple priorities.

What We Give:

• 100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).


• A 401k plan with company match, short and long-term disability coverage. 


• A generous PTO and sick policy that includes 13+ paid annual holidays. 


• Wellness classes (fitness, mental health, nutrition, finance, etc.). 


• An Employee Assistance Program, including membership for guided meditation for all employees. 


• Monthly tech and wellness reimbursement. 


• An infinite supply of Liquid I.V. for endless hydration!  

Work Environment:

• Hybrid office environment with flexibility for industry events.

Candidates must be authorized to work in the United States without sponsorship.

The expected salary range for this position is $36.39 per hour - $46 per hour and is bonus eligible. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.  The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.