Deli/Coffee Shop Barista

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service


• Promote and follow company initiatives


• Greet customers, answer questions, and suggest product to enhance service and meet sales goals


• Maintain cleanliness of customer service area and equipment


• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard


• Follow store policies and procedures


• Perform cleaning tasks in accordance with the duty rosters and cleaning standards


• Follow standards for merchandising, stocking, rotating, and storing all products


• Follow cash handling and register policies 


• Follow inventory stocking and recording guidelines


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience


• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better


• Ability to work in a fast-paced environment


• Ability to work weekends on a regular basis, work any shift and work overtime as needed


• Accuracy/attention to detail


• Ability to organize/prioritize tasks/projects

Desired

• Knowledge of company policies, procedures, and organizational structure


• Familiarity with industry/technical terms and processes