Delivery & Fulfillment Operations Supervisor

The Role

Fairfield, NJ

Crafty is seeking an Operations Supervisor who will report directly to the Fulfillment Manager. The role is responsible for the day to day operations leadership for the fulfillment operations at our fulfillment center, as well as supporting our delivery associates in the field. The candidate will have the accountability for the safety, security, and quality of the fulfillment center and operations strategies to optimize efficiency and operational excellence for all elements of the role: delivery operations and fulfillment operations (warehouse inbound/outbound operations, inventory management). A successful candidate can articulate the operational performance to internal teams with specificity to budget, critical business metrics and overall operational review.

Required Attributes:

• Autonomy
• • Operations Supervisors act decisively, innovate, and continuously improve, ultimately leading to enhanced operational efficiency and overall success in their roles.
• Business Oriented
• • Operations Supervisors demonstrate a strong understanding of the company's overall business goals and translate them into actionable strategies.
• Effective Communicator
• • Operations Supervisors demonstrate exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Reliable
• • Operations Supervisors demonstrate accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering trust, and contributing to operational efficiency.
• Collaborative
• • Operations Supervisors demonstrate a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.

Ideal Experience

• 2-3 years of people leadership experience
• 2-3 years of experience in operations management
• 1-3 years of experience in a leadership role within warehouse operations or logistics

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal, that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals

• Role Goal #1: On a monthly basis, the Operations Supervisor will report out on all defined operational metrics to leadership (fill rate, SLA compliance, safety, and cost-controls) to identify areas for optimization and implement approved tactics.
• Role Goal #2: In order to ensure we have clear staff expectations, KPIs and development paths, the Operations Supervisor will conduct weekly one-on-one meetings with all the direct reports, as measured by 100% completion weekly.
• • The objectives of the weekly meetings will be to ensure the operational goals of the company are being met, the staff objectives and development paths are well-defined and progressing, and the commitments to the client are met or exceeded in terms of SLA, fill rate and other external deliverables.
• Role Goal #3: On a monthly basis, analyze route metrics and determine appropriate resource utilization (route plan, labor planning, client SLA compliance) to support the market in reaching the market’s profitability goal of 20%.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is targeted at $75,000 - 90,000 per year in New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.