Delivery & Repair Technician

Description

ABOUT THE ROLE: For over 30 years, MedServ has been a leading Home Medical Equipment Provider.  Join our compassionate, professional team as our Repair and Delivery Technician. In this position, you will have the opportunity to directly impact the well-being of individuals by supervising the delivery, installation, and servicing of a wide range of home medical equipment.  

JOB RESPONSIBILITIES:  

• Perform pickup, delivery, repair, and installation of equipment in patient homes or care facilities; 
• Provide instruction and demonstration to patients, caregivers, and family members on the safe use and maintenance of equipment; 
• Perform routine equipment maintenance checks and service repairs to ensure equipment is functioning properly; 
• Pick up, clean/disinfect, and repair medical equipment after use and prepare it for future patient use; 
• Complete and maintain accurate delivery and service records, ensuring all documentation is up to date and compliant with company policies; 
• Conduct in-home assessments to determine appropriate equipment, and modifications necessary to meet patient needs; 
• Manage inventory of medical equipment and supplies, including ordering, receiving, and restocking items as necessary; 
• Maintain a clean, organized, and safe work environment, including the service vehicle, by following proper handling and transportation protocols; 
• Maintain communications with patients and caregivers and document in patient file; 
• Installation of accessibility equipment including vehicle and stair lifts; 
• Utilize company software and technology tools to track equipment status, delivery schedules, and service calls; 
• Attend training sessions and participate in continuing education as directed;  
• Other duties as assigned; 
• Report regularly to Branch Manager on status of repairs, deliveries & flow of the service department 

Requirements

JOB REQUIREMENTS: 

• Reliability, punctuality and perfect attendance (not withstanding sick days). 
• Ability to work independently and manage time effectively 
• Valid driver’s license with a clean driving record 
• High school diploma or equivalent – Trade School Education helpful 
• Ability to maneuver heavy equipment weighing up to 300lbs and lift up to 75lbs 
• Previous experience in delivery, installation, and servicing of medical equipment preferred 
• Basic mechanical aptitude and the ability to troubleshoot equipment issues 
• Excellent communication skills a must with co-workers, patients and caregivers.   
• Availability to work Saturdays (on rotation) 
• Familiarity with geographic area and ability to read maps/GPS for efficient routing 
• Commitment to maintain patient confidentiality (HIPAA compliance) 
• Competence using computers and related technology 
• Must be willing to work with all consumers regardless of age, gender, sexual orientation, and/or disabilities