Delivery Driver

JOB TITLE: Delivery Driver

DEPARTMENT: Route Department 

REPORTS TO: Route Supervisor/ Operations Manager

SUMMARY: Drivers deliver Culligan products, delivering and upselling to a designated customer base within a geographic area. Drivers will also build strong, lasting relationships with bottled water and salt customers by providing exceptional service, developing sales, and maintaining relationships to generate additional revenue from existing customers. Driver's also routinely resolve customer issues by identifying satisfactory solutions. They must be comfortable in a physically demanding, customer-facing, sales-oriented position. This position requires that you be available to work Monday-Friday and for some special events and weekends, approved by supervisor. 

BENEFITS:

• Consistent Work hours
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• Supplemental Insurance
• Company Provided Life Insurance & Long-term Disability
• 401K retirement with Company Match
• Company Picnics and Holiday Parties
• Company Discounts

DUTIES AND RESPONSIBILITIES:

• Drives a company truck (non-CDL) to deliver products to customer according to daily route schedule
• Input daily route data into phone for reporting delivered products, customer notes & updates, and payments
• Able to follow a predetermined route safely and efficiently while communicating with the route customer service representatives about scheduling conflicts or potential changes in the route
• Maintain a clean company vehicle 
• Load and unload product to and from the company vehicle 
• Deliver and upsell to a designated customer base with a geographic area
• Build strong customer relationships on an on-going basis with the objective of continuing and renewing business
• Identify prospective customers through the assigned customer base to solicit new clients
• Develop sales and relationships to generate additional revenue from existing customers
• Routinely resolve customer issues by identifying satisfactory solutions
• Accurately complete all required paperwork on daily basis
• Offer new products and services at the time of established product delivery to result in add-ons to the account with additional product lines
• Occasionally resolve customer issues within established guidelines and partners with customer in identifying satisfactory solutions
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: N/A  
• Other skills required: 
• Must pass a driving test issued by Culligan 

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Frequently required to taste or smell
• Occasionally exposed to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts 
• Occasionally work in high, precarious places 
• Rarely work around fumes, airborne particles, or toxic chemicals 
• Continually exposure to outside weather conditions 
• Frequently exposure to extreme heat or cold (non-weather)
• Rarely exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate 
• The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 75 pounds / continually lift and/or move up to 50 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
• Additional remarks regarding work environment: May have to occasionally work in confined spaces
• Specialized equipment, machines, or vehicles used: Forklift, dolly, and mallet

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.