Delivery Experience Agent

As a Geek Squad Delivery Driver, you’ll be responsible for the delivery, installation, repair and haul-away of appliances, televisions and other tech. In this role, you’ll determine the best way to install major appliances, including measuring and protecting areas in the installation route. You’ll also decide whether any doors in the customer’s home need to be detached or fixtures need to be moved. Internally, we refer to this role as a Delivery Experience Agent.

What you’ll do Attend to delivery duties, including the installation, networking and repair of devices with a focus on home theater equipment and appliances
Provide a seamless client experience by providing advice on product placement, services and other content
Manage inventory and vehicle maintenance in partnership with other team members
Process paperwork and payment, provide feedback to the store teams and complete in-store repairs
Provide training to new drivers
Basic qualifications 1 year of customer service experience
6 months of experience in one or more of the following: sales, delivery, installation, repair or military equivalent
Current, valid driver’s license
Have and maintain a driving record that meets Best Buy’s safety standards (e.g., minimal number of violations/accidents)
Ability to lift 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly and lift
Must be at least 21 years old
Acquire and maintain any state or local licensing, as required, within 90 days of being hired
Preferred qualifications Experience in an in-home installation environment
Experience using and learning about technology products
What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include: Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™