Delivery Operations Coordinator

Delivery Operations Coordinator – GO2 Delivery

📍 Location: Richmond, VA
🕒 Schedule: Monday – Friday (Flexibility required; may include early mornings, evenings, or midshifts)

GO2 Delivery is growing! As a leading medical courier service specializing in time-sensitive pharmaceutical and medical specimen deliveries, we are expanding our field operations and seeking a Delivery Operations Coordinator to support daily execution, ensure service excellence, and provide hands-on operational support in the Richmond market.

This role is more field-based than a traditional office position and will include actively assisting with deliveries, onboarding and coordinting Independent Contract Couriers, and resolving real-time operational challenges. The position reports to the Operations Manager and plays a key role in maintaining smooth, compliant, and reliable delivery operations.

Why Join GO2 Delivery?

✅ Growth-Focused Role – Join a rapidly expanding operation with room to grow.
✅ Hands-On & Impactful – Be directly involved in critical healthcare deliveries.
✅ Team-Driven Culture – Work closely with dispatch, drivers, and leadership to deliver results.

What You’ll Do:

• Support Daily Delivery Operations – Assist with route execution, monitor delivery progress, and step in to complete deliveries as needed.

• Perform Deliveries – Cover routes or urgent orders when operational needs require hands-on support.

• Field-Based Problem Solving – Address delivery issues, delays, and urgent requests in real time to maintain service levels.

• Onboard Independent Contract Couriers – Coordinate and conduct contractor onboarding, including orientation, client orientation, system access, compliance documentation, and performance expectations.

• Contractor Support & Readiness – Ensure new contractors are familiar, equipped, and prepared to operate independently and in compliance with client standards and expectations.

• Coordinate with Dispatch & Drivers – Serve as a key liaison between dispatch and Independent Contract Couriers.

• Prioritize Customer Service – Act as an on site point of contact for client questions, service escalations, and on-site issue resolution.

• Optimize Routes & Scheduling – Assist in efficient driver assignments and coverage planning.

• Reinforce Company Standards – Lead by example in professionalism, safety, compliance, and service quality.

What We’re Looking For:

• Experience: 2–3+ years in logistics, dispatch, transportation, or field operations.

• Onboarding & Training Experience: Comfortable training contractors and ensuring readiness before independent route execution.

• Hands-On Mindset: Willingness to work in the field and complete deliveries when needed.

• Strong Communication Skills: Ability to clearly communicate expectations and provide feedback to contractors.

• Customer-Focused: Commitment to high service standards.

• Tech-Savvy: Experience using dispatch software, GPS tools, and mobile applications.

• Medical Courier Experience: A plus, but not required.

Pay & Benefits:

💰 Salary: $50,000 – $65,000 annually (based on experience)
💼 Benefits Package Includes:

• 401(k) matching

• Health, dental, and vision insurance

• Life and disability insurance

• Paid time off & holiday pay

Join a Growing Team & Make an Impact

If you enjoy being in the field, building strong contractor partnerships, and ensuring critical healthcare deliveries run smoothly, we’d love to hear from you.

Apply today!