Delivery Services Coordinator

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The primary purpose of this role is to ensure the accurate and timely distribution of all RRD material to residents in an efficient and safe manner. This position is responsible for selecting, orientating, and monitoring the performance of independent verifiers and maintaining good business relationships with the distribution carriers.

 

KEY DUTIES/RESPONSIBILITIES

• Accountable for dispatching and assigning independent verifiers based on client demands and service requirements.

• Safe driving of own vehicle for inspection of routes and product specifications.

• Communicate accurate information of route information including time of delivery, quality of delivery and any independent verifier issues.

• Assist independent verifiers with coaching, route mapping questions, schedule changes, product information and on time deliveries.

• Perform route inspection including product checks in assigned areas, as well as manage independent contractor performance or navigation tracking, as needed.

• Ensure that any complaints received related to, and product delivery receives prompt attention and resolve.

• Receive, investigate, and review complaints to maintain excellent customer service to both clients and residents.

• Review scheduled services and to make recommendations as to how cost could be reduced, or timeliness improved. 

• Successfully select, contract, orientate and monitor the performance of independent verifiers to ensure all deliveries are made in accordance with the terms of our contract.

• Develop and maintain good rapport with independent verifiers towards achieving on time delivery goals and reduction of complaints.  

• Respond to critical vendor scheduling changes as assigned, taking appropriate measures to ensure delivery best practices are adhered to. 

• Maintenance and updates to various software including but not limited to: PCD ACCESS, MS Office, delivery tracking software.

• Maintains updated, organized paper files on customer accounts including contracts. Communicate findings of delivery complaints to team members including but not limited to resident complaints, client complaints and non-delivery complaints.

• Assist PCD administration with mapping and maintaining good delivery route descriptions and detours.

EDUCATION

• High School Diploma or GED (Required)

EXPERIENCE

• Minimum of 3-5 years delivery inspection or route leadership experience preferred.

CERTIFICATIONS & LICENSURES

• Required, (Valid Driver's License)

KNOWLEDGE/SKILLS/ABILITIES

• Ability to drive own dependable, licensed, and insured motor vehicle. Good driving skills required.

• Ability to learn and adhere to standardized rules, procedures and safety guidelines while working and operating own vehicle.

• Good understanding of route mapping.

• Great mathematical aptitude.

• Great organizational skills.

• Great problem solving and excellent communication skills.

• Must be available to work overtime and flexible hours as needed.

• Must use good independent judgement.

• Team player.

• Must have general knowledge of technology to include computers and software programs such as MS Office, spreadsheets or other programs related to the dispatching process or administrative support.

The salary range for this role at the noted RRD location is $16.82- 19.23/ hour. Starting pay decisions

are determined based on multiple factors including but not limited to relevant education, qualifications,

skills, experience, certifications, proficiency, performance, shift, location, and other business

needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on

the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include

medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life

insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption

assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans