Delivery Specialist

Founded in 1918, L.B. Smith Ford is a fourth-generation, locally-owned business located in the heart of Lemoyne and Camp Hill, Pennsylvania. We pride ourselves on providing the best employee experience so that we can provide the best customer experience. We offer a comfortable and relaxed atmosphere where our employees are our family – literally. With decades-long employees, our team is committed to each other and cares about doing the right thing because it is the right thing to do. And we care about giving back to the community where our employees live and work. We have an immediate opening for a Delivery Specialist to join our team. 

Position Summary

As a Delivery Specialist, you will become an expert in all makes and models, you will provide accurate and timely support to dealership customers, communicate technical information and serve as the point of contact for technical dealer inquiries with the goal of maximizing customer satisfaction.

Key Responsibilities

• Provide superior technical support to dealer customers by:


• Identifying customer concerns, reviewing troubleshooting results, and offering timely, accurate assistance.


• Offer software support.


• Escalate complex vehicle issues to senior technical teams and leadership as needed.


• Identify and recommend opportunities for continuous improvement.

Qualifications

• Ability to manage multiple tasks and produce high-quality output in a fast-paced environment.


• Comfortable working in a fast-paced environment with changing schedules and priorities.


• Strong decision-making skills under pressure with limited supervision.


• Proficient in Microsoft Office Suite.


• Excellent customer service and written communication skills.

Core Competencies

• Integrity


• Adaptability


• Results-Driven


• Influencing Skills


• Innovation & Quality Focus


• Talent Development

Benefits

• 401(k) with employer match


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance