Delivery Specialist Advisor

Software Asset Management (SAM - SaaS & Cloud) Lead SaaS software license compliance activities, including entitlement validation, usage analysis, and Effective License Position (ELP) creation. Monitor SaaS application usage to identify underutilized, inactive, or duplicate users and provide cost optimization and risk mitigation recommendations. Maintain accurate license positions by reconciling subscription data, contracts, and usage metrics. Service Asset & Configuration Management (SACM) Ensure accuracy, completeness, and integrity of configuration data related to SaaS and cloud-based services within CMDB and integrated systems. Define and maintain relationships between SaaS applications, users, subscriptions, and supporting cloud services. Collaborate with ITSM, Cloud, and Security teams to ensure configuration data aligns with operational and governance requirements. Identify data quality gaps and drive improvements across discovery, integrations, and data governance processes.Governance & Continuous Improvement Act as the primary point of contact for the customer on SAM and SACM-related topics. Build strong client relationships and act as a trusted advisor on SaaS licensing and asset management best practices. Define and maintain SAM and SACM processes, SOPs, and operating models aligned to cloud and SaaS environments. Track and report KPIs related to license compliance, SaaS optimization, and data quality. Drive continuous service improvement initiatives and SAM/SACM maturity enhancements. ________________________________________ 7-10+ years of experience in Software Asset Management (SAM) and Service Asset & Configuration Management (SACM) Strong hands-on experience managing SaaS-based applications in cloud or hybrid environments Proven experience in customer-facing roles within managed services engagements Experience supporting license compliance, audits, and optimization for SaaS publishers (e.g., Microsoft, Salesforce, ServiceNow, Adobe, Atlassian, etc.) Experience with SAM / ITAM tools (e.g., Flexera, ServiceNow SAM, Snow, USU, or equivalent) Working knowledge of CMDB concepts, CI relationships, and ITIL-based SACM practices Familiarity with cloud platforms (Azure, AWS, GCP) and SaaS integrations/APIs is a plus ________________________________________ Certified Software Asset Manager (CSAM), IAITAM, or equivalent Cloud certifications (Azure, AWS, or GCP) - desirable but not mandatory The starting pay range for this remote role is $96,525.00 - $146,400.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.