Delivery Team Leader

Position Summary

The Delivery Team Leader will coordinate the delivery team, ensure timely and accurate deliveries, and maintain the high-quality standards Chick-fil-A is known for. You will also collaborate with various departments to streamline catering processes and enhance customer experience.

Position Type:

• Full-time
• Saturday availability Required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Free College through University of the Cumberlands (variety of degree programs)
• Scholarship opportunities
• Competitive pay
• Free meal when working

Key Expectations:

●     Lead and support CFA Colony Square’s Mission and Vision Culture

●     Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast + Accurate Service and

Genuine Hospitality

●     Support and influence the restaurant’s overall operational and financial goals

●     Work flexible work schedules to support the restaurant’s operations and guest demands

●     Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies

●     Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback

●     Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists

●     Ensure that team members monitor dining room, kitchen and overall facility cleanliness

●     Ensure that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines

●     Addresses guests issues that may arise using the HEARD model, consult with your respective director regarding complex issues

●     Assisting with store operations as necessary - CARES + food item ordering

●     Will work in either Ridley or Springfield Park store to ensure proper coverage

●     Be receptive and accountable to feedback and coaching from your respective Operations Lead

Position Specific: CFA Delivery/Catering

●     Train and manage a team of delivery team members that execute deliveries for both CFA Delivery and Catering Delivery

●     Execute delivery orders if necessary to support delivery team

●     Monitor driver performance, provide feedback, and implement performance improvement plans as needed

●     Collaborate with kitchen and front-of-house teams to maintain a seamless delivery process.

●     Prioritize exceptional customer service and resolve any delivery-related issues promptly.

●     Collect and analyze customer feedback to continuously improve the delivery experience.

●     Implement strategies to enhance customer retention and satisfaction.

●     Complete the set-up and preparation for each catering order; boxes, utensils, sauces, TMS bags, etc.

●     Assisting and supporting kitchen staff with pick-up catering orders

●     When payment is received from delivery drivers, hand to proper management

●     Ensure catering orders that are ‘to be collected’, tendered upon delivery

●     Support the delivery of catering orders when needed

●     Stow all catering related items away upon return to the restaurant

●     Maintain inventory of catering supplies

●     Inform the Operations Leads of any errors with catering orders

●     Coordinate execution of in store catering pick-up orders as necessary

●     Serve in-store guests when not supporting the BTR (Beyond the Restaurant) Team

Skill Requirements:

●.  Attention to Detail

●.  Adaptive to Change

●     Exceptional Customer Service

●     Organization

●     Ability to lift 10-50 lbs

●     Sense of Urgency

●     Confidentiality & Discretion of Personnel Matters

●     Positive Personality

●     Consistent Communication with each other and Operations Lead

●     Reading Comprehension

●     Crisis Prevention and Intervention

Work schedule

• Day shift
• Night shift
• Weekend availability

Benefits

• Flexible schedule
• Employee discount
• Paid training
• Mileage reimbursement
• Other