Dental Assistant ' Patient Support Representative Float

JOB SUMMARY

This is a float position between front and back office.

Essential Duties and Responsibilities

• Gather patient information and health background
• Prepare the work area for procedures
• Take x-rays of patients’ teeth when necessary and display results for the dentist
• Assist the dentist during examinations and dental procedures
• Prepare materials for crowns or dental impressions
• Educate patients on good oral hygiene habits
• Restock treatment areas and monitor inventory
• Dental assistant certificate from an accredited vocational school (preferred)
• 1+ years of dental assisting experience
• X-ray certification a plus
• Current BLS and CPR certification
• Excellent understanding of dental hygiene procedures
• Knowledge of aseptic and sterilization techniques
• Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties. 
• Scheduling appointments in accordance with AMH guidelines. 
• Checking patients in and out, which includes collecting, entering, and verifying patient demographic information. 
• Scanning and organizing patient paperwork. 
• Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP. 
• Assessing charges, including past due balances and collection of fees. 
• Participating in internal or external educational opportunities relevant to the role. 
• Returning patient, provider, and third part calls in a timely manner

PERFORMANCE REQUIREMENTS

Skills:

• Exceptional written and verbal communication skills.
• Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
• Excellent interpersonal skills in group and community settings
• Ability to plan, schedule and coordinate
• Effective management of multiple duties and responsibilities in a clinical setting
• Sound leadership and clinical judgment
• Excellent communication skills in person, on the phone and in written communications
• Flexibility in a rapidly growing and changing work environment
• Strong attention to detail
• Exceptional customer service skills
• Ability to maintain confidentiality of financial and clinical information
• Excellent listener
• Demonstrates initiative

EDUCATION/EXPERIENCE

Required:

• High school diploma or General Educational Development (GED)
• Satisfactory completion of Dental Assistant Certification Program

Preferred:

• Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
• At least one year of experience in a primary care or public dental setting functioning at the full extent of her/his training
• Experience with Practice Management systems and EHR
• Prior work in performance or quality improvement

PHYSICAL REQUIREMENTS 

• Full range of motion, including manual and finger dexterity and eye–hand coordination
• Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
• Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

WORK ENVIRONMENT 

• Fast paced work environment. 
• The noise level in the work environment is usually moderate.