Dental Business Assistant

Dental Business Assistant

About Us

Smile HQ Dental & Orthodontics is a family-friendly / cosmetic / pediatric / general dental practice dedicated to providing exceptional patient care in a warm, welcoming environment. We're looking for a friendly, organized, and detail-oriented Business Associate to be the first point of contact for our patients and a key part of our team.

About the Role

As our Business Assistant, you'll manage the day-to-day administrative operations of the practice, ensuring patients have a seamless experience from check-in to check-out. You'll be the face and voice of our office — greeting patients, managing schedules, handling insurance and billing tasks, and supporting our clinical team to keep things running smoothly.

What You'll Do

• Greet and check in/out patients with a warm, professional demeanor


• Answer phones, schedule and confirm appointments, and manage the practice calendar


• Verify dental insurance benefits and eligibility


• Process patient payments, co-pays, and outstanding balances


• Maintain accurate patient records in the practice management software


• Coordinate referrals and communicate with specialists' offices as needed


• Manage recall and reactivation lists to keep the schedule full


• Handle patient inquiries via phone, email, and in person


• Maintain a clean, organized, and welcoming front office


• Support office operations and basic administrative tasks

What We're Looking For

• High school diploma or equivalent required; associate degree a plus


• 1+ years of front desk experience in a dental or medical office preferred


• Familiarity with dental insurance and billing processes


• Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) a plus


• Excellent communication and interpersonal skills


• Strong organizational skills and attention to detail


• Ability to multitask in a fast-paced environment


• A positive, patient-first attitude and genuine team player mindset

What We Offer

• Competitive pay based on experience


• Health, dental, and vision insurance


• Paid time off and holidays


• Retirement plan / 401(k)


• Continuing education opportunities


• A supportive, collaborative team environment

Smile HQ Dental and Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.