Dental Call Center Representative

Description

Cornerstone Family Healthcare is actively recruiting for a Dental Call Center Representative to join our growing team in Middletown.

RATE OF PAY/SALARY: $17.00 per hour

WORK LOCATION(S): Middletown, NY

STATUS: Full Time

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

GENERAL PURPOSE:

The Call Center Representative will provide excellent customer service to all callers trying to access or obtain information regarding CORNERSTONE’s services, including making appointments. 

Description of Duties:

• Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.  
• Ensures that incoming calls are answered within 4 rings. 
• Monitors the call center voicemail box and returns all messages within 15 minutes.
• Makes appointments for new and existing patients using the practice management system template. 
• Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments. 
• Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. 
• Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. 
• Accurately instructs all patients on the documentation needed for registration at the time of their appointment and refers them to the CORNERSTONE website for new patient forms. 
• Remains knowledgeable about CORNERSTONE’s sites and services and how to access them. 
• Completes reminder phone calls for the following day’s appointments. 
• Provides back-up support for patient registration as requested by the Site Administrator.  
• Maintain confidentiality of all aspects of CORNERSTONE including, but not limited to, patient confidentiality, financials, and employee relations. 
• Attend and participate in monthly department, All Staff and other required meetings. 
• Perform other duties as assigned.

Requirements

• High School Diploma or High School Equivalency Diploma.
• One-year medical office experience.
• Strong interpersonal skills.
• Must be bilingual Spanish