Dental Care Assistant

Essential Job Responsibilities

 Administrative Duties

• Route patients to the appropriate areas within the agency for services.


• Check-in patients for dental visit.


• Updates patients’ demographic in Health Center’s data systems (i.e., NextGen/Provide Enterprise)


• Assist patients with completing medical and dental intake documentation.


• Conduct and documents inventory of equipment and supplies monthly.


• Document maintenance repairs of all dental equipment when presented.


• Assists in coordinating oral health services.

Clinical Duties

• Prepare patients for dental visit and/or procedures.


• Assist Dental Clinicians on dental procedures as required.


• Sterilize and disinfect instruments and work areas after each procedure.


• Set-up and prepare instrument trays / materials prior to procedures.


• Takes, develops and mounts dental diagnostic x-rays.


• Record patient treatment plan / information on agency’s data system (i.e. NextGen/Provide Enterprise).


• Record patient’s medical and dental history in agency’s data systems (i.e. NextGen/Provide Enterprise).


• Take and record patient vital signs at every visit.


• Assist dentist with patient education including pre and post treatment indications.


• Assist dentist in management of medical and dental emergencies.


• Provide patient education on proper oral hygiene care.


• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.


• Set-up and stock rooms (i.e., operatories, lab and sterilization room) as required.


• Maintain cleanliness of rooms and equipment following patient examinations and/or procedures. 

Quality Assurance/Compliance:

• Ensure that medical operations fully comply with Agency and HIPAA requirements.


• Review patient’s records monthly for quality assurance compliance.


• Ensure that online training is current as required (UltiPro and other trainings).


• Assist supervisor with training new staff (peers).


• Participate in agency developmental activities as requested.


• Other duties as assigned.

Culture of Service: 3 C’s
Compassion

• Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.


• Effective communication with internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed


• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure a prompt and effective response is provided

Safety

• Ensure compliance with Health Center’s Policies/Procedures/Protocols as it relates to air or blood borne pathogens.


• Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines.


• Understand and appropriately act upon the assigned role in Emergency Code System.


• Understand and perform assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: constant sitting, standing, talking in person, talking on the phone, hearing/ visual acuity and exposure to blood borne pathogens. Frequent walking and occasional bending, stretching and reaching may be required. Work is performed in office and medical/dental settings.  

Other
Participates in health center developmental activities as requested.
Other duties as assigned.