Dental Centralized Scheduler

Description

Nature of Position: High Country Community Health’s Dental Scheduler is responsible for managing all aspects

of patient scheduling for High Country Community Health dental offices, ensuring efficient and effective

appointment management and patient flow on a daily basis.

Responsibilities:

•  Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion.
•  Understand dental procedures and dental terminology for proper scheduling and treatment coordination.
•  Prepare, maintain and monitor schedules for multiple providers. This will include filling cancelled/rescheduled appointments and ensuring that the schedule is full using the capacity guidelines outlined by your supervisor.
• Schedule and confirm patient appointments, including transportation and interpreter appointments as needed.
•  Coordinate daily schedule according to necessary treatment needs/available treatment times.
• Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up care.
• Provide excellent customer service 100% of the time.
• Determine the type of service caller is seeking.
• Manage large amounts of inbound and outbound calls in a timely manner
• Collect/verify patient information
• Maintain proper phone etiquette and follow communication “scripts” when handling different topics
• Possess knowledge of the sliding fee scale: this includes accurately informing all callers, with or without insurance, of the sliding fee scale and what is required for acceptable proof of income to apply
• Verify dental patient insurance information in coordination with the billing department
• Collect full and complete insurance information from the caller utilizing the appropriate forms
• Understand insurance benefits to effectively inform patients of basic dental benefits
• Be able to estimate dental fees for copay and treatment charges
• Verify patient address, phone number, and potential need for updating annual registration paperwork
• Verify eligibility for a 6-month checkup (recall) prior to scheduling that type of appointment
• Work closely with clinical staff and other front office staff to assure smooth flow of patient care
• Responsible for meeting monthly targets as assigned
• Maintain patient privacy per HIPAA regulations
• Ensure proper processing of prior authorization to insurance carriers for specialty dental services
• Other duties as assigned by supervisor

This position is subject to oversight by HCCH Dental Management

Requirements

Qualifications:

•  High school diploma or GED
• Electronic Health Records and Practice Management Systems experience preferred
• Dental office experience preferred, billing experience is a plus
• Experience in Microsoft Windows/Office programs, specifically Microsoft Word and Excel
• Ability to demonstrate accuracy and thoroughness ensuring the highest possible quality
• Ability to maintain a strong work ethic without direct supervision at all times
• Effective oral and written communication
• Ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks related to all aspects of the organization
• Strong phone and verbal communication skills along with excellent active listening abilities
• Customer service oriented and able to communicate with a pleasant demeanor at all times.
• Possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
• Has a commitment to personal excellence and customer service