Dental Front Desk Associate

Responsibilities:

• End to end patient management as the face of our practice


• Greet patients warmly and provide a welcoming atmosphere upon arrival.


• Register new patients, collect necessary information, and update existing patient records accurately.


• Schedule and confirm patient appointments using our practice management software.


• Answer phone calls, respond to inquiries, and provide information about our dental services.


• Provide Treatment Coordination backup as needed


• Verify insurance coverage and assist patients in understanding their benefits.


• Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.


• Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.


• Assist with administrative tasks, such as filing, photocopying, and scanning documents.


• Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.


• Follow HIPAA guidelines and maintain patient confidentiality at all times.


• Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.

Qualifications:

• 3+ years of dental experience in front office operations, required


• Positive and upbeat personality


• Able to provide coverage at both Boise and Eagle offices


• Reliable with minimal call outs 


• Proficient in Open Dental software, preferred


• Treatment Coordination experience, a plus


• High school diploma or equivalent required; additional education in office administration or related field, a plus


• Proven experience as a front desk receptionist or in a similar customer service role


• Excellent verbal and written communication skills, with a professional and friendly phone etiquette


• Strong organizational skills and attention to detail


• Knowledge of dental terminology and procedures 


• Ability to multitask and prioritize tasks in a fast-paced environment


• Strong problem-solving skills and the ability to remain calm and composed under pressure


• Proficiency in using standard office equipment, such as computers, printers, and fax machines