We are looking for an enthusiastic Dental Lab Customer Account Specialist to join our dynamic team at R-Dent Dental Laboratory, Inc. in Memphis, TN.
Growing your career as a Full-Time Dental Lab Customer Account Specialist is an outstanding opportunity to develop critical skills.
If you are strong in negotiation, analysis and have the right aptitude for the job, then apply for the position of Dental Lab Customer Account Specialist at R-Dent Dental Laboratory, Inc. today!
Customer Account SpecialistThe largest privately-owned Dental Laboratory in Tennessee, Mississippi, and Arkansas is hiring a Customer Account Manager. The Customer Account Manager cultivates a strong working relationship with R-Dent’s new and current customers in order to sell R-Dent’s dental products, implement marketing promotions, and resolve technical issues to maximize customer satisfaction and retention.
Compensation: $20-25/hour (depending on skills, ability and experience) plus monthly sales incentive opportunity
Schedule: Monday-Friday 7:30am-4:30pm (with one-hour lunch)
Duties and Responsibilities:
- Maintains and grows R-Dent’s sales by effectively communicating with new/current/former customers to build strong working relationships, gain business, offer support, resolve technical case issues, and implement marketing promotions.
- Handles at least 8-10 calls per hour, including handling existing accounts, orienting new doctors, and establishing other sales leads.
- Orients new doctors by sending welcome packets, assisting with portal set-up online, and working with the new doctor’s team to ensure a flawless transition to R-Dent.
- Utilizes excellent customer service skills (eg LAMA and Soft-sell techniques) while promptly handling high volume of calls and other inquiries (eg social media, emails, etc.) in a professional manner according to policies to ensure high customer satisfaction.
- Researches sales leads to promote growth of customer base.
- Provides administrative support as needed, including answering calls, checking on ship dates, offering information on products, updating new account information, and inputting call notes and customer requests into internal software.
- Checks voicemails and returns calls in timely manner, and returns messages (eg social media, texts, emails) in a timely manner.
- Serves as a liaison between other departments, including logistics, technical advisors, and managers.
- Supports the Director of Sales & Marketing with social media marketing, including designing marketing sell sheets, taking photos or video for social media content, and reaching customers remotely via Teams/Zoom.
Qualifications:
- Must possess excellent customer service experience and passion for customer service. One year of inside sales experience is preferred.
- Must have great phone voice and be able to speak professionally with proper grammar while building the customer’s trust and confidence.
- Must be able to follow company guidelines and policies and build trusting relationships with clients to help build accounts.
- Must be able to read, write, interpret prescriptions, problem solve, understand our dental products, and use computer software and multi-line phones.
- Must be able to timely handle customer matters with professional attitude.
- Prefer candidate with experience in social media marketing, design of marketing sell sheets, taking photos or video for social media content, and reaching customers remotely via Teams/Zoom.
- Must be at least eighteen years of age and have high school diploma or equivalent.
Compensation:
Benefits of working as a Dental Lab Customer Account Specialist in Memphis, TN:
● Learning opportunities
● Room for Advancement
● Competitive salary