Dental Lab Diagnostic Technician

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this full time Dental Lab Diagnostic Technician opportunity in Hawthorne, CA.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday.  These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Hourly rate is negotiable and will be determined by skills, knowledge, abilities, and experience.

Primary Responsibilities and Essential Functions of the Position:

• Provide technical assistance to our customers.


• Counsel and advise Dentists on a variety of products, including treatment plans and designs.


• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.


• Communicate effectively with internal teams to ensure case resolutions.


• Occasional, hands-on details to restorations for corrections and modifications as needed.


• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.


• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.


• Responsible for continuous education on new dental products and fabrication technics.


• Responsible for documenting all customer interaction using company provided software. 

Skills and Abilities Required:

• Must be able to read, write, speak and understand English


• Strong verbal and written communication skills


• Strong computer skills – MS Office Excel, Word, Outlook


• Detail-oriented – ability to manage multiple projects/assignments at one time


• Dependable, Team Player


• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks 

Minimum Education and Experience Required:

• Minimum of 2 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.


• Knowledge of digital production such as CAD/CAM & IOS is preferred.


• Must possess great customer service skills to interact with Dentist.


• Intermediate computer skills are required.


• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.


• CDT is a plus but not necessary.


• High School Diploma or GED


• A minimum of 2 years of successful customer service work experience within a call center or related heavy customer contact experience.


• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).

Competencies

• Patience


• Attentiveness


• Clear communication skills


• Knowledge of the Product


• Ability to use positive language


• Acting skills


• Time management skills


• Ability to ‘read’ customers


• A calming presence


• Goal-oriented focus


• Ability to handle surprises


• Persuasion skills


• Tenacity


• Closing ability


• Empathy


• Willingness to learn


• Ability to Admit You Don’t Have the Answer


• Thick Skin

Hazardous Materials or Equipment Used:

• All Office Equipment


• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• May have long periods of sitting at desk and intermittently answer the telephone.


• Regular need to write or use a keyboard to communicate through written means.


• Some lifting between 0 to 10 lbs. may be required.


• Travel may be required up to 5 % of the time.