Dental Lab Technician (Quality Control)

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this Dental Lab Technician II (Fixed QC) opportunity at NDX Keller in Fenton, MO. 

The regular hours for this position are from 8:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Process outgoing calls in a timely manner


• Facilitate assigned technical areas (Fixed/Implants/Appliances) technical calls


• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate


• Analyze remakes by customer and ensure any issues are resolved


• Participate in department meetings to share customer feedback


• QC data with department manager for resolution


• Work with sales team members and assist with programs as needed


• All other duties as assigned

Skills and Abilities Required: 

• Ability to facilitate in 2 or more assigned technical areas


• Must have computer skills including typing and familiarity with Microsoft Office products.


• Verbally communicate via telephone-maintaining a positive demeanor


• Verbally communicate with all levels of staff-maintaining a positive demeanor


• Takes initiative


• Excellent listening skills


• Attention to detail 

Minimum Education and Experience Required: 

• Preferred-High school diploma or GED equivalent


• Minimum 5 years’ experience of direct dental customer service experience on technical related issues


• PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies

• Strong Communication Skills


• Customer Focus


• Problem Solving


• Decision Quality


• Willingness to Learn


• Productive Work Habits

Hazardous Materials or Equipment Used:

• All Office Equipment


• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time