Dental Office Manager

Description

The Dental Office Manager is responsible for overseeing the operation of the dental practice to give patients a good experience and setting standards for clinic employees. To include helping patients at the front desk, setting office budgets, and leading the team of office staff to promote a well-organized and efficient practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensure office productivity for all daily office activities. 
2. Assist dental director in developing and managing internal office procedures and practices.
3. Maintaining the dental clinic’s cash control, staff schedules, and coordination with billing team.
4. Delivering direct individual and team leadership to ensure all office employees produce outstanding patient service.
5. Coordinating the day-to-day execution of office practices that increase productivity and efficiency.
6. Responding to clinical and operational issues in a timely and professional manner.
7. Assist dental director in creating and implementing an effective office budget.
8. Hiring, supervising, and training new office employees.
9. Assist dental director in preparing monthly reports for the Board of Directors Finance Committee and Board Meetings as requested.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Management of all financial aspects of dental practice
• Scheduling of patient appointments
• Assisting with department marketing and public relations
• Implementing procedures and policies

Requirements

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• A high school diploma or relevant certification is required.
• A minimum of 2 years of dental administration experience.
• Should have exceptional leadership and problem-solving skills.
• Dedicated to delivering excellent customer service.
• Must be friendly, professional, and highly organized.
• Solid understanding of dental billing and insurance procedures.
• Previous dental experience is beneficial.
• Assist with other Human Resources procedures for supervised staff.
• Attend annual CE to maintain current industry standards & skills 
• All other duties as assigned.
• Reliable means of transportation and proof of valid vehicle insurance

LICENSURE/CERTIFICATION

• Current CPR certification
• Valid Arizona driver’s license

EXPERIENCE/SKILLS

• High degree of initiative and ability to work with minimum supervision under strict time constraints.
• Strong practical knowledge of Dental practice and staff supervision
• Experience utilizing spreadsheets and dental practice software along with other Windows and Microsoft Office applications.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, and statistical inferences.
• Ability to work successfully with various departments to educate them about the dental program and procedures and developing management tools for practice growth and ongoing improvement.
• Strong degree of attention to details and mathematical accuracy
• A positive, professional attitude
• A team player; able to work in and foster a team environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

United Community Health Center-Maria Auxiliadora, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.