Dental Patient Services Representative

Mountain Community Health Partnership is seeking a full time Dental Patient Services Representative (DPSR). This frontline role is essential in creating a positive first impression for our patients and ensuring that each visit is efficient, welcoming, and compassionate. The DPSR supports the daily operations of the front office, including patient check-in/out, appointment coordination, insurance verification, referral management, and excellent customer service. This position works closely with dental staff, patients, and external partners to ensure smooth patient flow and high-quality care. 

Key Responsibilities: 

• Greet patients, check them in, and update demographics/insurance information.


• Provide and collect required forms and scan documents into patient chart. 


• Verify dental insurance and perform eligibility checks. 


• Post co-pays, print receipts, and assist patients with sliding fee eligibility. 


• Schedule dental, hygiene, and referral appointments; confirming upcoming visits. 


• Support School-Based Oral Health scheduling. 


• Manage incoming calls, mail, and record requests. 


• Maintain front office cleanliness, safety, and professionalism. 


• Provider outstanding customer service and ensure patient confidentiality. 

Qualification: 

• Education: High school diploma or equivalent required.


• Experience: Prior dental front office experience, preferred. Bilingual, preferred.


• Basic computer and typing skills; familiarity with dental terminology. 

Benefits:

• 401(k)


• Employer Paid Health Insurance


• Life Insurance; Group and Voluntary 


• Paid Time Off