Dental Program Manager

Brooker Memorial
Torrington, Connecticut
Status: Exempt
Reports To: Executive Director

Lead With Purpose. Build Strong Teams. Make a Local Impact.

Brooker Memorial is seeking an experienced Dental Program Manager to help lead a respected, community-based nonprofit pediatric dental clinic serving children and families across northwest Connecticut.

This role is ideal for a collaborative healthcare manager who values teamwork, enjoys mentoring staff, and wants to make a meaningful difference in the lives of local families. As a key member of our leadership team, the Dental Program Manager will guide daily operations, strengthen systems, and support a positive, patient-centered culture alongside dedicated clinical professionals.

At Brooker Memorial, we believe strong relationships with staff, patients, and community partners are the foundation of high-quality care. We are looking for a thoughtful, solutions-oriented leader who brings both operational expertise and a genuine commitment to community health.

Position Overview

The Dental Program Manager provides operational and administrative leadership for Brooker Memorial’s Dental Center. This position oversees clinic operations, financial tracking, staff coordination, community partnerships, and program development to ensure efficient services and long-term sustainability.

Job Responsibilities

Operations & Patient Experience

• Lead daily dental center operations to ensure efficient workflows and a welcoming patient experience.


• Monitor scheduling practices to support provider productivity and reduce cancellations.


• Address patient concerns professionally and implement strategies to strengthen satisfaction.


• Oversee billing processes, insurance claims, receivables, reconciliations, and reporting.


• Manage credentialing, contracts, payer compliance (including Medicaid/HUSKY), inventory, vendors, and equipment.

Financial & Program Oversight

• Track monthly production goals and performance metrics.


• Monitor patient data and reporting requirements.


• Assist with annual program and capital budgets.


• Support financial sustainability through careful monitoring of revenue and expenditures.

Leadership & Team Development

• Supervise and support administrative staff while partnering with the Dental Director on clinical team needs.


• Foster a collaborative, respectful workplace culture through coaching and mentorship.


• Lead staff meetings and promote strong communication across the dental team.


• Support recruitment, onboarding, and staff retention efforts.

Community Engagement

• Coordinate outreach programs with internal teams.


• Represent Brooker Dental in community initiatives and professional networks.


• Maintain strong referral relationships with pediatricians and local providers.


• Support grant reporting and program monitoring.

Compliance, Quality & Systems

• Ensure compliance with OSHA, HIPAA, infection control, and payer requirements.


• Oversee policy updates and procedure manuals.


• Manage practice management software and prepare reports for leadership and funders.

Organizational Leadership

• Participate actively in agency leadership initiatives.


• Collaborate with the Executive Director on strategic growth.


• Stay informed on pediatric dental trends, public health issues, and reimbursement changes.

What We’re Looking For

• Bachelor’s degree in management or related field preferred.


• At least three years of experience in a dental or healthcare setting.


• Proven ability to lead teams, build trust, and foster collaboration.


• Strong knowledge of dental insurance billing, receivables, and Medicaid/HUSKY processes.


• Experience with dental practice management software (Eaglesoft preferred).


• Excellent organizational, communication, and problem-solving skills.


• Commitment to equitable, community-based care and working with diverse populations.


• Flexibility for occasional evenings or Saturdays.

Benefits

• Salary dependent on qualifications and experience. 


• Medical, dental, and vision insurance (eligible after 30 days; employer pays 85% of employee premium)


• 403(b) retirement plan with pre-tax and post-tax options


• Paid time off, including vacation, sick time, and 8 paid holidays


• Onsite, discounted child care and dental care


• Company-paid life insurance, Employee Assistance Program (EAP), and Travel Assistance Program


• Voluntary benefits and employee discounts