Dental Treatment Plan Coordinator / Front Desk

About Oak Mountain Dental

Oak Mountain Dental is a family-focused dental practice dedicated to providing professional, efficient, and fun patient care. Our team of three doctors—Dr. Jake Richards, Dr. James Brandon Call, and Dr. Mitch Driscoll—is supported by a skilled administrative and clinical staff, ensuring a positive patient experience at every visit.

We’re looking for a friendly, organized, and adaptable Treatment Plan Coordinator / Front Desk team member to join our practice and help us continue delivering excellent patient care.

Why You’ll Love Working Here

• Supportive, professional, and fun team environment
• Opportunities to grow and develop your administrative skills
• Team bonding activities and monthly lunch meetings
• Comprehensive benefits: Dental benefits, Paid Time Off (PTO), 401(k) with match, Holiday Pay, and Uniform/Scrubs

Work Schedule

• Monday / Thursday: 8:00 am – 5:00 pm
• Tuesday / Wednesday: 8:00 am – 7:00 pm (varies: 8:00 am – 5:00 pm or 11:30 am – 7:00 pm)
• Friday: 8:00 am – 2:00 pm

Key Responsibilities

• Greet and welcome patients to the practice
• Schedule, reschedule, or cancel appointments as needed
• Assist patients with forms and review patient charts
• Present treatment plans to patients and update patient records
• Verify insurance coverage, benefits, and payment methods
• Communicate with insurance providers regarding claims and inquiries
• Assist the dental team with administrative tasks as needed
• Ensure confidentiality and compliance with HIPAA regulations
• Schedule follow-up appointments and provide telephone reminders

Required Skills & Qualifications

• High school diploma or equivalent
• Strong communication skills
• Critical thinking and problem-solving ability
• Adaptability and flexibility
• Excellent customer service and telephone etiquette
• Solid work ethic and professionalism
• Ability to handle sensitive information confidentially

Preferred Traits:

• Detail-oriented
• Calm under pressure
• Bilingual (Spanish-speaking preferred)
• Receptive to feedback

Technology & Tools

• Dentrix software
• General office equipment and digital communication tools

Compensation

• $15.00 – $20.00 per hour (DOE)

Benefits

• Dental benefits
• Paid Time Off (PTO)
• 401(k) with company match
• Holiday Pay
• Uniforms/Scrubs
• Team bonding activities and monthly lunches

Our Practice Culture

• 3 Words: Professional, Efficient, Fun
• Key Qualities for New Hires: Well-organized, strong communication skills, critical thinking, adaptability, positive proactive attitude, and excellent customer service.

We are supported by Accelerate Dental, a growing dental organization that partners with practices to provide long-term stability, mentorship, and operational support—allowing clinical teams to focus on what matters most: patient care.