Department Coordinator III - Testing Services

Department:

Location:

Time Type:

Worker Type:

Job Req ID:

Minimum Requirements:

Position Description:

The University of Louisville is hiring a Department Coordinator III in the Testing Services Department. The Department Coordinator III will greet candidates, ensures test security and compliance and reporting, and serves as the first point of contact for customers. Welcomes candidates, maintain test security and compliance, report test results, and maintain a professional level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Protect exam content, student data, and testing protocols from unauthorized disclosure.

• Exhibit exceptional organization skills with keen attention to detail and the ability to refocus quickly after interruptions.

• Observe test takers attentively to detect and prevent cheating or suspicious behavior while simultaneously answering phones and checking candidates in and out.

• Professional communication by phone, email, and in person with faculty, test vendors, and testing candidates.

• Provide exemplary customer service.

• Manage daily operations of testing center including scheduling, proctoring and administering exams (e.g., placement tests, course exams, standardized tests.)

• Remain current on test policies, procedures and proctor certifications.

• Enforce testing center policies and procedures, ensuring compliance with institutional, state and federal regulations. Follow National College Testing Associations standards and the program requirements of testing vendors. Manage disruptive situations calmly and quickly.

• Coordinate with faculty and test vendors to schedule exams and accommodate special requirements.

• Maintain testing center equipment, software and inventory serving as Tier I technical support.

• Maintain financial records.

• Serve as Coordinator for weekend ACT/SAT testing and Back up Administrator for Testing Services

PREFERRED QUALIFICATIONS

• 4 years of Front-Facing Customer Service experience

• Bachelor's degree

• Be able to gain certification once employed.

COMPETENCIES

• MS Office (Word, Excel)

• PeopleSoft

• Customer service experience

• Web development (e.g., Drupal)

• Windows 365

• Punctual attendance

• Multitasking skills

Targeted Salary: $38,036.21

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.