Department Lead- Sweets Counter

Position Summary

The Sweets Counter Department Lead oversees the daily operation of the sweets counter, ensuring an inviting customer experience, high product quality, accurate merchandising, and a well-supported team. This role leads by example, maintains food-safety and cleanliness standards, manages inventory, and helps drive sales through attractive displays and excellent service.

Key Responsibilities

• Lead day-to-day sweets counter operations, including opening, closing, stocking, and product presentation.
• Deliver friendly, knowledgeable customer service and help customers select products.
• Train, coach, and support department team members.
• Maintain appealing displays, signage, pricing, and product rotation.
• Monitor product freshness, quality, and availability; remove or report damaged or expired items.
• Place orders, receive deliveries, track inventory, and minimize waste.
• Follow all food-safety, sanitation, allergen, and workplace-safety procedures.
• Handle customer concerns professionally and escalate issues when needed.
• Support promotions, seasonal displays, sampling events, and sales goals.
• Complete required paperwork, cash-handling procedures, and department reports accurately.
• Collaborate with store leadership and other departments to maintain a smooth customer experience.

Qualifications

• Strong customer-service and communication skills.
• Ability to organize tasks, prioritize work, and lead a team in a fast-paced environment.
• Basic inventory, ordering, and cash-handling skills.
• Knowledge of food safety and allergen awareness, or willingness to complete training.
• Ability to stand for extended periods and lift up to 30 pounds, with reasonable accommodation.

What We’re Looking For

• A driven, creative, and outgoing leader who brings energy and enthusiasm to the department.
• Someone who enjoys creating an inviting, memorable experience for customers through product presentation, promotions, and friendly service.
• A dependable, hands-on team member with a positive attitude and strong attention to detail.
• Someone who enjoys coaching and supporting coworkers while helping the department meet sales and service goals.
• Availability to work a flexible retail schedule, including weekends, holidays, and some evenings as needed.

Work schedule

• 8 hour shift
• Weekend availability
• Holidays
• Day shift

Benefits

• Paid time off
• 401(k) matching
• Employee discount