Department Manager II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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This caregiver will work on-site at the the brand New Cleveland Clinic Executive Health & Concierge Services location at 6111 South Buffalo Drive, Suite 320, Las Vegas, NV 89113.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.  

As Department Manager II, you will oversee your assigned team and area, coordinating annual budgets, workflow, staffing needs, procedural changes, and related administrative duties. In this role, you will connect growth strategy with operational execution, ensuring practices expand in a deliberate and sustainable manner while maintaining team organization, cohesion, and functionality. Your work is essential to Cleveland Clinic’s operations and ultimately enables caregivers to continue providing exceptional patient care and medical support.

A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Manage department personnel and operations, including staffing, training, workflow analysis and performance management. 

• Manage staffing to ensure appropriate allocation and compliance with goals and objectives. 

• Monitor quality and financial performance. 

• Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards. 

• Recommend enhancement and cost saving strategies. 

• Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application. 

• Develop, monitor and implement programs to enhance customer service, develop skills and improve scope of service. 

• Analyze programs and make improvements. 

• Participate in meetings and relevant committees as assigned. 
• Provide clear ownership of daily operations while preparing the practices to scale.
• Lead and coordinate local business development efforts to support volume targets.
• Build and maintain relationships with employers, community partners, and referral sources.
• Ensure growth efforts are aligned with program standards, capacity, and patient experience.
• Partner closely with Las Vegas market leadership and enterprise teams to execute growth plans.

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s Degree in Business Administration, Health Care Administration or a related field and four years of supervisory or management experience
• OR Master’s Degree and three years of experience
• OR Associate’s Degree and six years of experience

Preferred qualifications for the ideal future caregiver include:  

• Healthcare experience
• Experience reading profit and loss statements
• Epic experience
• Previous experience with Managing multiple department personnel and operations in a typical healthcare practice setting.

Physical Requirements:

• Manual dexterity sufficient to operate office equipment.
• May require extended periods of sitting, standing and walking.
• Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
• Ability to clearly communicate by phone and in person.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.