Departure Assist Agent

As a member of the Menzies Aviation Departure assist team, you will be responsible for cleaning of aircraft cabins safely and efficiently and for assisting and transporting airline passengers requiring assistance and/or wheelchair assistance. Some of the duties will include preparing cleaning solvents for use, vacuuming, sweeping, dusting, disinfecting of the aircraft cabin.

Key Responsibilities

• Maintain a friendly and positive attitude and be attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns


• Push wheelchair passengers to and from gates


• Roll customer-occupied wheelchair safely down the jet bridge


• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair


• Complete any necessary wheelchair or incident reports


• Follow dispatcher gate orders


• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities


• Exceed customer service standards


• Remove blankets and pillows and replace them with clean ones


• Ensure all cleaning solvents are stored correctly after use


• Ensure that all cleaning equipment is in working order and that all protective clothing is worn as instructed


• Deposit all soiled linens into laundry bins


• Adhere to Menzies uniform guidelines and code of conduct


• Maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures


• Conduct physical search of empty interior and accessible exterior of the aircraft to detect prohibited articles and unlawful interferences that may jeopardize the security of the aircraft.


• Follow all TSA, airline, local and/or federal security mandates regarding security and reporting any tampering and prohibited items.


• Provide ramp guard services to ensure that only authorized personnel are servicing the aircraft.


• Provide catering security offsite by fully inspecting catering truck interior and exterior to include galley carts, food trays, vehicle seats, under carriage and glove compartments.


• Adhere to all safety policies, rules, and directives.


• Adheres to company uniform and code of conduct. Abiding the Menzies Attendance policy.


• Other duties as assigned

Qualifications

• Must be 18 years of age or older


• Strong customer service skills


• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment


• Must be able to pass all pre-employment testing to include drug testing and a physical


• Ability to proficiently read, write and speak English


• Must be comfortable lifting 70 lbs repetitively


• Must be able to obtain and maintain all required Airports and Custom badges/seals


• Must be available and flexible to work variable shifts including weekends and holidays


• The job is done both in and outdoors which will require you to work in all weather conditions


• Previous cabin cleaning and/or Customer Service experience preferred

Knowledge, Skills, and Abilities 

• Ability to learn quickly


• Ability to understand and carry out oral and written instructions and request clarification when needed


• Strong interpersonal skills


• Ability to work as part of a team


• Ability to build relationships

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is done both indoor and outdoor; the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment.

This individual will also work with customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting cargo up to 70 lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 70 lbs.