Deployment Representative (Seattle, WA or Boise, ID)

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.  

Success in this role looks like:

Success in this role comes from being adaptable, eager to learn, and comfortable navigating challenges, even when clear instructions aren’t always available. You’ll thrive if you can see the big picture while staying focused on the details, enjoy problem-solving, and value working in a collaborative, customer-focused environment.

 Core Responsibilities

• Educate clients and team members on various processing equipment and systems, as well as new software integrations. Specialized training on these tools will be provided.
• Utilize multiple systems to program and provision hardware for implementation and install with merchants.
• Create documentation to provide technical guidance for internal and external use.
• Assist in managing our equipment inventory, equipment rental program, and terminal repair cycle.
• Collaborate with the team to maintain full coverage of shift schedules. 
• Continuous learning and knowledge development,  including cross-training in multiple departments to provide a high level of service to our merchants.

Installation Responsibilities

• Manage communications with merchants over the phone and through email, with excellent attention to detail and follow-through..
• Manage and coordinate installation schedules and own the full deployment process. This includes the installation and configuration of menus, hardware, software, and the programming of terminals and POS systems.

Preferred Skills

• Strong oral and written communication ability (over the phone and email)
• Quick and eager learner
• Passionate about building relationships with and servicing our clients
• Technical aptitude
• Highly organized with strong follow-up and attention to detail
• Self-starting and driven
• Ability to self-manage and multitask projects with varying degrees of priority
• Flexibility to work outside of regular business hours, including after-hours and weekends, to best serve our clients or for emergency incident response
  

This job description is a snapshot of the role at this moment in time. As our organization evolves, so do our roles. Responsibilities may shift to meet changing business needs. We seek individuals who are adaptable, proactive, and open to growth as we continue to move forward together.

Technical requirements

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection
• Must be able to use a Windows-based PC

Additional Requirements

This role will be based in the Seattle or Boise office to assist with physical hardware needs.

• Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.

• Comprehensive Benefits: Medical, dental, and vision coverage.
• Financial Security: 401(k) retirement plan and voluntary life insurance.
• Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
• Career Growth: Training, mentorship, and development opportunities.
• Support & Stability: Short-term & long-term disability coverage and wellness resources.

The salary for this position is $80,000-$90,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and the company.

Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details.