Deployment Strategist

About Vooma

Enterprise software is in the midst of a revolution. The world is shifting from "systems of record" to "systems of automation" - LLM powered agents and orchestrators that perform complex business tasks on behalf of and in concert with humans, with increasing levels of autonomy.

Vooma's mission is to build the AI orchestration platform for America's $800+ BN trucking industry. Everything we touch in the physical world is moved on a truck - it's the backbone of the US economy. Yet logistics today is still extremely manual, which makes it one of the hungriest industries for the shift toward AI Agents.

At Vooma, the products you'll build will help freight brokers and trucking companies win more business and seamlessly execute freight. Our AI agents operate across voice, email and text to automate critical workflows across the load lifecycle.

Vooma is backed by top-tier investors including Index Ventures, Craft Ventures, Y-Combinator, and CEOs, founders and executives from the logistics industry.

About the role

As a Deployment Strategist, you'll be critical to shaping how we work with, learn from, and best serve our customers. This role sits at the intersection of customer success, product strategy, and business transformation. You'll be the bridge between our customers' needs and our product development, driving adoption while ensuring customers realize maximum value from our AI solutions.

You're the right person for this role if you have an entrepreneurial mindset, thrive in ambiguous situations, and are excited to wear multiple hats. The role combines elements of an Engagement Manager, Product Manager, and strategic operator—requiring someone who can build deep relationships while driving measurable business outcomes.

Your responsibilities will include:

• Owning every facet of the customer relationship and implementation from pre-sale to post-sale

• Co-creating roadmaps and implementation plans with our customers for the transformation of their business

• Designing, tracking, and optimizing customer success metrics to help customers realize return on their investment

• Building deep relationships with executive sponsors and acting as a strategic thought partner on their technology and AI strategy

• Managing cross-functional teams across GTM, Engineering, and Product to drive customer adoption and maximize value

• Developing scalable playbooks for customer engagement and integrating feedback into product development efforts

• Identifying and analyzing key customer pain points, translating them into actionable solutions

Must haves:

• 4+ years of relevant experience (e.g., founder, product manager, consultant, engagement manager, account executive, customer success manager)

• Strong communication skills and relationship-building capability, managing both internal stakeholders and customer relationships

• Experience thriving in cross-functional collaboration, effectively working with teams across Sales, Product, and Engineering

• A bias for action—solving immediate customer challenges while also focusing on scalable, repeatable processes

• Customer obsession—a passion for deeply understanding user needs and delivering impactful solutions

• Exceptional ability to translate complex technical concepts into clear business value

Nice-to-haves:

• Experience in logistics, supply chain, or enterprise SaaS

• Background working with AI/ML products or solutions

• Startup experience or demonstrated comfort with ambiguity and rapid change

Compensation

• The rare opportunity to join a formidable team to build an enduring company, in person, as a first 15 employee

• Competitive compensation

• Significant equity upside

• Medical / dental / vision
  

This role is based in person in San Francisco, CA (not remote).