Deposit Operations Associate

  At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Job Summary:

Perform general operations functions including deposits, payments, debit cards and other functions included in the iCore systems. Perform daily activities in compliance with all established policies and procedures. Responsible for the daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking functions, department workflow and ensuring day-to-day functions are accurate, complete and documented as well as providing both technical and professional support. Assists in the development and implementation of programs and strategies to satisfy policies and meet organizational goals. Perform duties in compliance with regulatory requirements including, but not limited to, BSA, USA Patriot Act and AML.

Day-to-day functions of the deposit operations department, including, but not limited to, the following:

• Resolve outstanding items in general ledger
• Perform research and adjustments
• Perform as back-up for currency orders and wire transfers.
• Reconcile Community Bankers Bank statement weekly and end of the month. Review statement daily.
• Prepare Public Funds report monthly and quarterly to the State.
• Develop and maintain a working knowledge of bank products and services.
• Assemble information for external and internal auditors for audits.
• Assist in special projects, such as year-end audits and regulatory examination preparation.
• Ensure effective communication is delivered with respect to incidents related to Deposit Operations as well as regular communication related to the status of outstanding issues as they pertain to the support provided by Deposit Operations to branch personnel.
• Responsible for ensuring all questions and concerns related to the Deposit Support functions of Core Processor are answered timely and cases are placed with Core Processor for assistance.
• Performs daily activities of back-office branch items processing including incoming and outgoing wires, currency orders, return items, NSF, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, fraud suspect transactions, verification of mobile deposits, verification of remote deposit capture deposits, and other deposit account operations.
• Research and analyze problems for customers, branches and departments, relating to the Deposit Operations area and resolve issues promptly
• Assist with development and implementation of processes, policies, procedures and internal controls related to operational functions.
• Assists and interfaces with examiners and auditors during regulatory exams and internal audits when related to Deposit Operations functions.
• Assist with examinations and audit reports related to Deposit Operations including support where corrective actions are required.
• Assist with the Bank’s year-end reporting requirements including IRS tax reporting.
• Assist Compliance Officer with both the Bank Secrecy Act and Identity Theft Prevention programs.
• Compiles information from various areas of the Bank where problems or errors have been identified. Utilizes these examples to assist with training the staff to become more efficient both in Branch efforts and Operations (i.e. - communication flow to branch office).
• Works closely with management to ensure proper dual controls and other security measures are in place.
• Ensures the accurate balancing of deposit ledgers. Take immediate action to document errors and resolve the problem quickly so accounts can be reconciled.

• A minimum of 5 years’ previous bank operations experience or related areas.
• Additional experience in other areas of a bank would be beneficial, especially in a branch environment.
• Ability to research, interpret, analyze and report operational data.
• Excellent verbal and written skills.
• Proficient or must become proficient in Core Processing System, Outlook, Word, and Excel applications.
• Ability to make sound decisions, prioritize work, meet deadlines and work in a team environment.
• Must have the ability to listen, reason, and interact with others.
• The ability to exercise self-control and work under possible stressful conditions is necessary.
• Must have the ability to collect, analyze and interpret data and conduct research to solve deposit-related problems.

Education and Experience:

• Bachelor’s degree or the equivalent combination of education and experience.
• Overall understanding and working knowledge of bank operational procedures, compliance, banking and/or audit experience.
• Working knowledge of Federal and State banking regulations as they pertain to operational functions.
• Basic input, output, error correction, general ledger account structure, and knowledge of electronic funds transfer is highly desired.