Deposit Operations Payments Specialist

The Deposit Operations Payments Specialist is responsible for a wide variety of bank-wide deposit and payment operations functions. This role requires in-depth knowledge of the core banking system, payment systems, and daily operational processes. The specialist will work cross-functionally with operations and regional teams to provide high-quality service to internal and external clients. This position includes a strong emphasis on electronic payments, including ACH, wire transfers, real-time payments (RTP), debit cards, and emerging technologies such as stablecoin.

Core Responsibilities

Operational Oversight

• Monitor and reconcile general ledger (GL) accounts associated with payment transactions.
• Identify and mitigate risks related to payment transfers and disputed transactions.

Debit Card Processes

• Review of daily and monthly reports related to card processing, maintenance, printing and reissues.
• Monitor the card suspected fraud case management

Wire Transfer Execution

• Execute wire transfers accurately and in a timely manner, adhering to regulatory guidelines and internal policies.
• Review wire instructions under dual control, verify account details, and ensure compliance with security protocols.

Team Support & Collaboration

• Provide technical guidance and support to team members on payment-related processes.
• Act as a liaison with internal departments and external vendors to resolve payment issues and implement process enhancements.

Required Education & Experience

• High School Diploma/G.E.D.
• At least 5 years previous work experience in a financial institution
• Moderate accounting skills with ability to understand and reconcile the GL and related accounts and transactions

What you’ll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allows our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities.

At Bank Iowa, we’re proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family. If you’re looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.