Deposit Operations Representative I

Description

ESSENTIAL RESPONSIBILITIES:

• Responds to and research inquiries from both internal and external customers.
• Researches, resolves and processes EIM daily including: all non-post transactions, returned deposited items and non-sufficient funds/overdraft items and returns. 
• Processes the daily activities of the Courtesy Overdraft Protection program. Including providing customers with education, disclosure notices, first notices, collections and counseling letters at established intervals, as well as monitoring deficit balance accounts.
• Processes correcting entries, adjustments and other transactions as necessary.
• Performs data clean items including port and/or name merges.
• Performs account maintenance including processing stop payment requests, account conversions, monitoring inactive/dormant account activity, processing sweep account activity and customer notifications and processing unclaimed property activities.
• Performs specific clerical tasks including verifications of deposit, ordering and/or returning foreign currency, foreign checks for collection, monthly remittance and reporting to IOLTA Committee, end-of-year reporting and corrections.
• Originates and/or verify wire transfers utilizing various systems; posts incoming wire transfers; processes wires submitted via business online banking.
• Monitors Debit Card activities: order and cancel cards as needed; reconcile cardholder transactions daily; process disputes; verify Branches’ daily balancing of instant issue card stock; add travel notifications to Tranblocker; monitor fraud cases initiated by Bank’s processor in CaseTracker; research and resolve cards listed on Returned Card Log; review Compromised Card alerts, following documented procedures for customer notification, cancelling and reordering card as necessary and maintain the GLBA log.
• ATMs: verify Branches’ daily terminal reconciliations.
• Collaborates with the Digital Banking Specialist to ensure all daily cross-functional tasks are completed including processing business online banking applications and assisting both consumer and business customers with telebanking, online banking and mobile banking.
• Bill payment: daily report reviews; assist with payment inquiries; trouble shoot enrollment issues.
• Mobile/Remote Deposit Capture: deposit review, maintenance and support.
• Oversees ACH ODFI transactions processed via business online banking. 
• Performs other related customer service and general clerical duties as assigned or requested.
• Ensures that all work is in compliance with applicable laws, regulations and company guidelines as detailed in company policies.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required. 

Requirements

 COMPETENCIES: 

• Communication – Ability to interact brilliantly with customers, colleagues, and public
• Professionalism – Upholds a consistent professional appearance and demeanor, a strong worth ethic and integrity.
• Organization – Ability to prioritize multiple responsibilities and a significant workload.
• Technical – Proficiency in Microsoft Office and various system applications.

QUALIFICATIONS:

Education and and/or Experience 

• HS Diploma required.
• Two plus years of banking experience required.
• Ability to maintain confidentiality; with tact and diplomacy.
• Experience and history maintaining accuracy with detail oriented information.

Physical Requirements:

Ability to lift and carry up to 25 pounds on an occasional basis.