Deposit Operations Specialist

Description

General duties:

Team member will primarily be responsible for tasks associated with supporting all processes of the Deposit Operations Department. This includes, but is not limited to, exception item (non-post, NSF/OD) review/resolution including research and returns, stop payment review, Reg CC hold review, item processing, foreign check item processing, statement processing, submit, track and correct disputed transactions (ACH, card, check, deposit) for deposit accounts, ATM/Debit/Credit card operations, lock box deposit processing, wire operations. 

Essential Functions:

• NSF/OD Item processing with departments, lenders and front-line team members
• Resolution of exceptions account items (NSF, Non-post, Stops Pays, etc.) 
• Ensure correct documentation received for Stop Payments & Reg CC Holds entered on the system and confirm data entered to be accurate
• Process daily incoming and outgoing returns (ACH, Checks)
• Generate daily notices to be mailed to customers and departments
• Review/Mail customer corrections 
• Review/Respond to ACH pre-notes and Notifications of Change (NOC)
• Initiate NOCs if necessary
• Review/Process/Balance branch items, incoming and outgoing cash letters, and outgoing foreign check items
• Render and/or print deposit account statements
• Research and respond to deposit account inquiries/disputes
• Process account transaction disputes to achieve compliance with Regulation E standards
• Respond to ATM/Debit card requests/inquiries from internal and external clients including opening, modifying and/or closing
• Process & balance credit card payments 
• Lock Box deposit processing 
• Complete incoming and outgoing (foreign and domestic) wire transactions according to bank policy and procedures
• Respond to emails and phone calls to department 
• Assist department leaders with audits and reports
• Ensure internal controls are maintained and bank policies supported
• Perform other duties as assigned

Requirements

• High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred
• 3 - 5 years of experience in a financial or banking environment preferred
• Excellent work ethic, high levels of integrity, ability to prioritize and results focused.
• Knowledge and experience with bank core system processing software and proficiency with Windows based applications and operations related software.
• Knowledge of check processing, ACH, wire transfers and card services preferred.
• Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred.
• Work independently in a fast-paced environment 
• Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization
• Attention to detail to ensure accuracy
• Excellent verbal and written communication skills
• Knowledge of Federal and State regulations pertaining to bank operation functions.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.