Deposit Operations Specialist

Join our team as a Deposit Operations Specialist, where you will play a crucial role in managing and optimizing the daily operations of our deposit services. In this position, you will ensure the accuracy, efficiency, and compliance of our banking processes while delivering exceptional support to both internal teams and valued clients. Your expertise will be essential in managing all deposit operational aspects related to client processing, driving our commitment to superior banking solutions in a fast-paced and highly engaged work environment.

An ideal candidate is a proactive individual with an entrepreneurial mindset and a collaborative spirit. They possess a passion for innovation, a keen attention to detail, and a commitment to exceptional service. A background in banking or finance, along with strong communication skills and teamwork abilities, will contribute to their success. Adaptability and a willingness to learn new systems are essential, as is a strong ethical foundation and the ability to handle sensitive information with discretion. 

Primary Accountabilities and Responsibilities

Wire Transfer Processing: Manage incoming and outgoing domestic and international wire transfers, including origination and maintenance, utilizing the WireXchange system (Payments Exchange and CXI) effectively.

Item Processing

• Oversee daily incoming cash letter processing, balance daily work, and submit end-of-day files to the Federal Reserve Bank and Fiserv.
• Ensure proper record retention for physical check archives and manage the destruction of outdated records.
• Process foreign check items and handle corrections and adjustments from the Federal Reserve Bank.

Balancing and Exception Processing

• Conduct application balancing and daily processing of chargebacks, paper items, and Automated Clearing House (ACH) transactions.
• Review and process electronic banking files, including mobile deposits, Remote Deposit Capture (RDC), ATM transactions, and lockbox services.

Debit Card Management

• General Maintenance of Accounts: including limits, account status, monitoring, and reporting.
• Monitoring and Support: Manage fraud prevention efforts, and serve as an advisor for inquiries and cases.
• Compliance: Process Regulation E claims related to debit card transactions.

Fraud Management: Conduct daily reviews of fraud management activities to identify and mitigate risks.

Remote Deposit Capture: Perform monthly and annual reviews of remote deposit capture processes to ensure compliance and efficiency.

Account Reconciliation: Review and reconcile internal accounts, including adjustments for Automated Teller Machine (ATM) transactions, Zelle, and debit card activities.

Exception Item Processing: Manage non-processed items and ACH discrepancies, ensuring timely resolution.

Fraud Check Claims Processing: Process claims related to fraudulent checks in accordance with bank policies.

Additional Duties: Perform other duties as assigned to support the overall operations of the department.

Competencies

• Communication: Ability to convey information clearly and effectively to clients and team members.
• Client Orientation: Commitment to providing exceptional service and support to clients.
• Integrity: Uphold the highest ethical standards in all interactions and transactions.
• Relationship Building: Foster strong relationships with clients and colleagues to enhance collaboration.
• Results and Goal Orientation: Focus on achieving objectives and delivering high-quality results.

 Education

• High school diploma or equivalent (GED) required.

Experience

• Minimum of three (3) year of experience in banking,  accounting, client service, or administrative support.
• Proficiency in computer applications and software is essential.

Skills and Abilities

• Strong inquiry-based learning aptitude to enhance knowledge and skills.
• Exceptional communication skills, both written and verbal, with the ability to convey information clearly and effectively.
• Proven problem-solving and decision-making abilities, demonstrating sound judgment in various situations.
• Excellent organizational skills with the capacity to manage multiple tasks efficiently.
• Professional demeanor with a courteous approach to client interactions.
• Ability to maintain tact, diplomacy, and confidentiality while handling day-to-day communications with clients and bankers.
• Collaborative team player who actively contributes to achieving team goals.
• Willingness to engage in understanding system functionalities and processes.
• Strong time management skills to prioritize tasks effectively.

Performance Measures

• Consistent reliability, friendliness, and thoroughness in delivering services to clients.
• Compliance with bank policies and adherence to Federal and State regulatory requirements.
• Active participation in training sessions and ongoing professional development opportunities.
• Maintains an appropriate attendance record and punctuality.
• Exhibits a professional attitude and conduct in the workplace.
• Achieves or exceeds annual performance goals set by the supervisor, aligned with the organization's strategic objectives.

Company Description

American Community Bank & Trust (ACBT), founded in 2000, is an independent commercial bank focused on building relationships with privately owned businesses, investors, and families.  With a strong financial position and a talented team of bankers and financial advisors, we are growing throughout the Chicagoland area.  Our mission is simple: to provide our clients with an experience second to none; so exceptional that they will want to tell others.  We currently have four banks within McHenry County (Woodstock, Crystal Lake, Huntley and McHenry) and two loan processing offices in Arlington Heights and Oakbrook Terrace.  

Our core values are simple: We have an Attitude of Urgency (A) in everything we do.  We are Committed to Confidentiality (C). We deliver the talents of the Best People (B) in the banking industry. We believe in Trust and Integrity (T) and it is reflected in every decision we make.

ACBT is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. 

This is an onsite, hourly/non-exempt position.

401k, Medical, Vision, Dental, Disability, Life +