Deposit Operations Specialist

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner 
• Performs multiple processing tasks such as non-posts, stop payments, return items, overdraft items, fraud monitoring, and other various functions as assigned
• Responds to account & operational requests from customers and employees, and provides appropriate solutions, or makes appropriate referrals/recommendations to other departments
• Performs account research on an as-needed basis 
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance

Minimum Requirements

• High School Diploma
• 1-3 years experience in a related position 
• Advanced knowledge of Microsoft Office, including Outlook, Word and Excel
• Demonstrates strong attention to detail and problem solving skills
• Excellent interpersonal/customer service skills

Preferred Qualifications

• Some college education or degree in a related field
• Knowledge of banking operations

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance (paid 100% by company)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.