Deposit Operations Specialist

 First Capital Bank's mission is to provide profitable, competitive, and responsive community banking services, which exceed the expectations of our customers, stockholders, and employees. Our rapid growth and commitment to upholding a people-first company culture, has created an ambitious, supportive, and fun atmosphere with extensive opportunities for advancement. 

REQUIRED QUALIFICATIONS & EXPERIENCE

• High School Diploma or GED.
• Minimum of 1 year of experience in a deposit operations role; hands-on experience utilizing Fiserv Premier applications is strongly preferred  

KEY METRICS FOR SUCCESS

•  Demonstrated critical thinking and time management skills with the ability to prioritize tasks in a fast-paced environment  
• High level of integrity and discretion when handling confidential customer and financial information  
• Ability to independently follow procedures, identify potential fraud, and take appropriate preventative action  
• Effective and professional communication skills with customers and colleagues 
• Flexibility and willingness to support multiple functions while contributing to a positive, team-oriented work environment 

CORE RESPONSIBILITIES

• Check and Transaction Review: Evaluate mobile, remote deposit, and check transactions to ensure accuracy, proper endorsement, and fraud prevention. 
• Wire Processing: Input and verify incoming and outgoing wire transfers in accordance with established procedures and security controls. 
• Debit Card & Electronic Services: Assist with card-related inquiries including supporting debit card servicing, maintenance, issue resolution, and fraud/dispute review.  
• Online Banking Support: Troubleshoot online banking issues such as login access, system errors, and functionality concerns, escalating technical issues as needed.  
• Reporting & Risk Monitoring: Review daily reports to identify discrepancies, documentation errors, or suspicious activity. 
• Customer & Internal Support: Provide timely, professional support by researching issues, resolving inquiries, and collaborating with internal departments through phone and email communication. 
• Additional Responsibilities: Perform other duties as assigned by leadership to support team and organizational needs. 

BENEFITS

• 2 weeks of sick time
• Vacation time starts at 2 weeks and increases with tenure
• 6 paid holidays guaranteed annually + up to 5 additional paid holidays (when they fall Sun-Fri) 
• 5% match on retirement contributions
• Employer contribution to medical and dental insurance
• 3 medical plans to choose from, including a high deductible option 
• No cost for employee-only basic vision insurance
• Employer-paid life and disability insurance
• Optional employee-paid critical illness, accident, hospital indemnity, term life and long-term care /permanent life insurance
• Medical and Dependent Care FSA 
• Pet discount plan