Deposit Operations Specialist

Job Title:

Reports to:

Responsibilities:

• Process daily deposit exceptions to properly post or return all items, including unposted and non-sufficient funds items and suspected stop pays.
• Review daily reports related to deposit and ACH processing and resolve any exceptions.
• Complete daily application balancing reports to support GL reconciliation efforts.
• Process incoming and outgoing wire transfer requests after reviewing all documentation for accuracy and completion (including international).
• Print and mail daily customer notices.
• Review and decision deposits from our mobile and merchant remote deposit channels.
• Process check adjustments and chargebacks.
• Complete investigations related to disputed transactions.
• Complete file maintenance changes in the core system after reviewing requests and documentation submitted by branch employees.
• Order new debit cards and assist with existing debit card maintenance or questions.
• Answer phone calls from customers and branch employees related to debit cards, digital banking, wire transfers, or any deposit-account related questions.
• Respond to customer inquiries via LinkLive in a timely fashion.
• Perform various branch reviews
• Provide courteous and professional service to all internal and external customers.
• Research and reconcile outages and operational errors.
• Assist with onboarding accounts opened online, identifying potential fraud or high-risk situations and take the appropriate action to prevent loss.
• Respond to information requests for audits and examinations.
• Assist with escheatment of dormant accounts.
• Serve as backup for some Digital Banking functions as needed
• Perform all other duties as assigned.
• Comply with all applicable banking regulations and BSA/AML program, requirements and controls. 
• Comply with all department and Bank policies and procedures.
• Other duties as assigned.

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy.