Deposit Operations Specialist I

Major Accountabilities:

1. Assist the Deposit Operations Manager in order to achieve the maximum accuracy of the duties being performed, while meeting the established deadlines.

2. Responsible in providing information when requested by customers and branch personnel in a prompt, professional, and courteous manner.

Specific Duties:

· Provide customer service for bank to include internet banking, debit card questions, balances, account questions, etc.

· Process mobile deposit applications and approve or deny incoming mobile deposits.

· Verify/correct/maintenance of accounts & debit card orders. 

· Record removal of statused ATM/debit cards.

· Reg CC holds & notices.

· Monitor internet usage report, assist with new enrollments & service assistant.

· Complete customer verifications.

· Monitor and respond to internal Deposit Operations emails for printing of temporary checks, bank statement copies, etc.

· E-statement confirmations - notify CSR if not confirmed within 2 days of opening a new E-Checking account.

· Scan documents; file & dispose of truncated checks.

· Process daily mail & maintain file of returned mail; manage postage.

· Order Supplies for Bookkeeping

· Order supplies for Deposit Operations.

· Answer phones by 3rd ring.

Work Environment

• This job operates      in a clerical, office setting. This role routinely uses standard office      equipment such as computers, phones, photocopiers, filing cabinets, and      fax machines.
• Must be able to      work in a team environment with the ability to interact well, and in a      positive manner with co-workers and management.

Physical Demands

• The physical      demands described here are representative of those that must be met by an      employee to successfully perform the essential functions of this job. This      is a largely sedentary role; however, some filing is required. This would      require the ability to lift files, open filing cabinets and bend or stand      on a step stool as necessary.

Other Duties

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

· Guaranty Bank and Trust Co. is an Equal Employment Opportunity Employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes