Deposit Operations Specialist II

Key Responsibilities

The Deposit Operations Specialist II is responsible for a wide range of tasks, including:

Core Operations & Balancing

• Perform daily balancing and reconciliation of various deposit-related applications, general ledger accounts, and core system interfaces to ensure accuracy and compliance.
• Process incoming and outgoing wire transfers, ensuring all required documentation is complete, transactions are executed accurately, and appropriate compliance checks are performed.
• Monitor and manage exception reports from core processing systems and digital banking platforms, resolving discrepancies and escalating issues as necessary.

Debit Card Management

• Serve as a primary point of contact for debit card lifecycle management, including ordering, maintenance, and closure of accounts.
• Assist with debit card disputes and fraud claims in accordance with Regulation E and network rules, ensuring timely processing and documentation.
• Process and maintain limits, restrictions, and general updates on customer debit card accounts within the card processing system.

Digital Products & Customer Service

• Provide first-level support and troubleshooting for customers and internal staff regarding the bank's digital products, including online banking, mobile apps, and other services via phone and chat.
• Process enrollments and maintenance requests for digital banking services.

Other Tasks & Projects

• Assist with departmental projects related to new product implementations, process improvements, regulatory changes and system upgrades.
• Help maintain accurate and organized departmental documentation, procedures, and training materials.
• Perform other operational tasks as assigned by management.

Southeastern Bank is an Equal Opportunity Employer.

www.southeasternbank.com

Qualifications and Requirements:

Education: High School Diploma or GED. A college degree is a plus. Equivalent experience in a related field will also be considered.

Experience: One (1) to two (2) years of banking or financial operations experience preferred.

Skills:

• Exceptional communication skills, both written and verbal, with a proven ability to explain technical concepts clearly and concisely.
• Strong critical thinking and problem-solving abilities to analyze operational issues and develop effective solutions.
• Demonstrated ability to work effectively as part of a team and collaborate with other departments.
• Proficiency in Microsoft 365.
• High degree of accuracy and attention to detail, especially when handling financial transactions and sensitive customer data.
• Ability to work independently, manage multiple priorities, and meet deadlines