Deposit Ops EFT Specialist I

POSITION PURPOSE

Accountable and responsible for all aspects of deposit operations. (As assigned) Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquires. Ability to work in a fast paced, deadline driven environment. Responsible for daily processing and system tasks, completion of process requirements and reconcilements as needed. Protects the confidentiality of all financial data related to Credit Union operations and its members. Independent judgment, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

• ACH
• Review and process the reject reports for the members by analyzing the accounts.
• Balance the returns file to the core system reports and ensure the returns are processed following NACHA timeframes.
• Upload to the Federal Reserve Bank the ACH files for Accounts Payable, Online Account Opening and internal origination.
• Process requests for stop payments, disputes, origination and reclamation's.
• Process Cash Management ACH files and key appropriate GL entries for prefunding.
• Monitor returns ratio reports from Federal Reserve Bank-Fed Reporter Service.
• Assist Risk Management with fraud or suspicious transactions.
• ACH certification preferred (general ACH and/or AAP).
• Familiarity with navigating thru NACHA Rule Book.
• Attention to detail to manage and control these high-risk transactions.
• Share Drafts
• Review and process the reject report for the member by analyzing the share draft copy and member account.
• Invalids
• Late Pays/returns
• Guaranteed Hold discrepancies.
• Official check and money order exceptions.
• Balance the returns file to the core system reports and upload to processor.
• Complete the AM and PM balancing of the GL daily.
• Handle share draft fraud packets.
• Process Cash Management reverse positive pay requests.
• Assist Risk Management with stolen negotiable items and forgeries to mitigate loss.
• Check certification preferred but not required.
• Wires
• Originate and verify domestic wires on the Federal Reserve Bank.
• Originate and verify international wires on Catalyst Corp FCU.
• Be familiar with the requirements related to Dodd Frank Wall Street Reform and Consumer Protection Act Section 1073.
• Ensure that sufficient account funds are available prior to wire release.
• Process incoming wires received thru the Federal Reserve Bank and Catalyst Corp FCU.
• Adhere to requirements related to verification from OFAC.
• Verify authenticity of each transaction and exercise caution when researching unusual requests.
• Daily balance monitoring of the Credit Union’s Federal Reserve account.
• Monitor incoming and outgoing wire queues.
• Attention to detail to manage and control these high risk transactions.
• Card Balancing
• Debit and Credit Cards
• Process reports, balance and key daily settlement to general ledger accounts between the core systems and card providers/servicers (STAR, FDR, PSCU).
• Post rejected consumer and business member debit card transactions.
• Partner with Card Services to make sure card adjustments/disputes are processed and settled timely.
• Pre balance GL’s related to debit and credit cards.
• Assist Accounting with researching GL discrepancies and adjust member account accordingly.
• ATM Management
• Process, balance and key daily settlement to general ledger accounts between the core system and the ATM servicer.
• Order cash for the branch and offsite ATM’s in addition to analyzing historical cash usage. Increase or decrease cash amount as needed.
• Handle and research foreign card machine discrepancies and disputes thru STAR. May work with foreign card issuer representative if necessary.
• Remote balance for ATM capture and key settlement amount to GL.
• Liaison between IT and ATM servicer for ATM hardware issues.
• Other Duties as assigned.
• Processing collection/foreign checks.
• Federal Reserve Bank adjustments.
• Official check and money order stop payments.
• Returned checks
• Loan corrections
• VSA check refunds
• GL check deposits
• Phone queue
• Monitor help desk requests.
• Upload reports for archiving in records management system (OnBase).
• Administers record retention for the department.
• Backup for Card settlement and balancing.
• Backup for ATM settlement and balancing.
• Backup for Cash Management Specialist.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS AND REQUIREMENTS

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION/CERTIFICATION: H.S. Diploma Required

EXPERIENCE REQUIRED: 3-5 years similar or related experience of working knowledge of banking operations. 

REQUIRED KNOWLEDGE: Proficient in the use of standard office equipment. Core banking systems familiarity and knowledge desired.

SKILLS/ABILITIES: Excellent interpersonal skills, as well as written and verbal communication skills are necessary. Strong organizational                                                                                                                                                                                                     

and mathematical skills are required. A passion for people, innovation, and growth. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Finger/Hand Dexterity: The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls, and reach with 

hands or arms.

Talking: Must frequently convey detailed or important information, instructions, or ideas accurately, loudly, and/or quickly. 

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Employees may occasionally be required to stoop, kneel, crouch, or crawl and must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet; frequent interruptions during the day; average office environment in regard to temperature and lighting, occasional need to work off-site or outdoors; Some city, or state travel may be required.

MENTAL DEMANDS

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

CHARACTERISTICS: Positive attitude; Must be self-motivated and able to function independently in a multi-task environment while also taking direction and working as part of a team. Must possess a high level of integrity, recognizing the need for discretion and confidentiality. Must be able to tactfully handle all situations and remain impartial. A collaborative work style is required.